General Manager - Franchise

Job Requirements

General Manager

Tempo by Hilton & Homewood Suites (Dual Brand Hotel)

We are seeking an innovative, hands-on General Manager to lead our dual-brand property, Tempo by Hilton and Homewood Suites, delivering a seamless, elevated guest experience across both brands. This role requires a strategic thinker with strong operational discipline, financial expertise, and a collaborative leadership style.

The ideal candidate is an out-of-the-box thinker who thrives in a dynamic environment, inspires high-performing teams, and pays close attention to the details that define a world-class stay.

Key Responsibilities

Leadership & Culture

• Foster a culture of collaboration, accountability, and service excellence across all departments.
• Build, mentor, and retain a high-performing leadership team.
• Lead by example with a visible, hands-on presence in daily operations.
• Champion Hilton brand standards while tailoring service delivery to each brand’s identity.
• Promote an inclusive, engaged workplace culture aligned with company values.

Guest Experience

• Drive consistently exceptional guest experience across both brands.
• Monitor guest satisfaction metrics, online reputation scores, and service recovery performance.
• Ensure operational details from cleanliness to service touchpoints meet or exceed brand expectations.
• Develop innovative service initiatives that differentiate the property in the market.

Financial Management

• Demonstrate strong business acumen with full P&L responsibility.
• Develop and execute annual budgets and forecasts.
• Optimize revenue performance through collaboration with revenue management.
• Control costs, manage labor efficiently, and protect GOP margins.
• Analyze financial performance and implement corrective strategies when needed.

Sales & Revenue Strategy

• Partner closely with the sales team to drive top-line revenue.
• Support strategic business development efforts in corporate, group, and extended-stay segments.
• Maintain strong relationships within the local community and market.
• Identify creative revenue opportunities across both brands.

Operational Excellence

• Ensure compliance with Hilton brand standards, safety protocols, and regulatory requirements.
• Oversee all operational departments including Front Office, Housekeeping, Engineering, and Sales.
• Drive efficiency while maintaining high service quality.
• Prepare the property for brand audits and maintain strong QA performance.

Work Experience

Qualifications

• Proven leadership experience in full-service or select-service hotels (dual-brand experience preferred).
• Lifestyle hotel experience preferred.
• Pre-Opening Experience.
• Strong financial literacy and P&L management expertise.
• Demonstrated success in sales support and revenue growth.
• Exceptional communication and team-building skills.
• Track record of improving guest satisfaction scores.
• Ability to balance strategic planning with hands-on operational involvement.

Desired Leadership Traits

• Entrepreneurial mindset with creative problem-solving ability.
• Detail-oriented with a passion for operational excellence.
• Decisive yet collaborative decision-maker.
• Emotionally intelligent leader who builds trust and accountability.
• Data-driven while remaining guest-centric.
• Adaptable and resilient in a fast-paced, evolving environment.
• High integrity and ownership mentality.

Benefits

Competitive package

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.