What are the responsibilities and job description for the Front Desk Supervisor position at Hilton Milwaukee?
Are you passionate about hospitality and eager to work for the most recognized name in the industry? Do you aspire to grow your career at a premier hotel in downtown Milwaukee? If so, the Hilton Milwaukee is the perfect place for you! We are seeking a dedicated Front Desk Supervisor to join our dynamic team and contribute to the exceptional guest experience we're known for. As a Front Desk Supervisor you will greet our guests and welcome them to return for future stays, while providing them with prompt and courteous service.
There’s no better time to join us as the Hilton Milwaukee is just completing a $40 million renovation. This extensive transformation elevated our guest rooms, event spaces, and grand lobby to reflect a new era of modern elegance. Connected to the newly expanded Baird Center, the Hilton Milwaukee is not only the city’s largest hotel but also a historic gem. Built in 1927 as the Schroeder Hotel, we offer 554 beautifully appointed guest rooms and over 34,000 square feet of flexible meeting space. Our commitment to innovation, exceptional service, and timeless style ensures our continued reputation as Milwaukee’s premier meeting and convention destination. If you’re passionate about hospitality and ready to make a lasting impact, we invite you to become part of our team and shape the future of the Hilton Milwaukee.
What you will be doing:
Supervise front desk staff, reservations, and bell staff as needed.
Ensure all daily functions from checklist are completed.
Greets guests and check them in and out.
Answer phones.
Perform manual and computer posting of transactions.
Handle money, credit cards, and checks.
Issue mail and messages to guests.
Resolve guest dissatisfaction.
Take reservations.
Provide directions and answers guest questions.
Enter wake-up calls.
Perform additional duties or projects as assigned by Front Office Director.
What we are looking for:
Previous experience in hospitality, reservations, or front desk preferred; strong customer service background with a guest-focused approach.
Tech-savvy and adaptable, with the ability to quickly learn new systems and software; proficiency in cloud-based phone systems, communication platforms, and related technology are preferred.
Fluent in English with excellent verbal and written communication skills.
Strong active listening, problem-solving, and interpersonal skills; clear, pleasant, and professional speaking voice.
Positive, customer-oriented attitude with a polished demeanor
Detail-oriented, organized, and committed to delivering outstanding guest service
High school diploma or GED required; some college or advanced education preferred
What’s in it for you?
A free, well-balanced meal every shift
Room discounts at Marcus Hotels & Resorts and Hilton-branded properties
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
Free parking
“Two for one” movie theater coupons at Marcus Theatres
Ability to grow your career and transfer from one property to another while maintaining your service with the company
Early wage access
Paid time off
And more!
About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Hilton Milwaukee is an equal opportunity employer.