Hotel Front Desk Clerk - Part Time

Hotel Front Desk Clerk – Part-Time (3 PM–11 PM, Weekends & Holidays)

Job Type: Part-Time
Schedule: 3:00 PM – 11:00 PM, including weekends and holidays

Company Overview

Home2 Suites by Hilton is dedicated to creating a safe and relaxing environment for all guests. We prioritize health and safety, ensuring a clean and comfortable stay from check-in to check-out across our global portfolio of brands.

Overview

We are seeking an energetic and customer-focused Part-Time Hotel Front Desk Clerk to join our team. This position requires availability to work 3:00 PM to 11:00 PM shifts, including weekends and holidays. In this vital role, you will be the first point of contact for our guests, delivering exceptional guest service while managing front desk operations efficiently. Your enthusiasm and professionalism will help create memorable experiences for every visitor.

Duties

• Greet guests warmly and assist with check-in and check-out procedures, ensuring smooth arrivals and departures.
• Manage multi-line phone systems, answer inquiries, and provide accurate information about hotel amenities and local attractions.
• Handle guest requests promptly, including room changes, special accommodations, and concierge services.
• Maintain accurate reservation records using hotel management software and update guest information as needed.
• Provide excellent guest relations by addressing concerns with professionalism and courtesy.
• Assist with daily financial transactions, payment processing, and front desk reporting.
• Uphold phone etiquette standards and ensure all interactions reflect the hotel's hospitality values.
• Maintain a clean, organized, and welcoming front desk and lobby area.

Experience

• Previous hotel front desk or customer service experience preferred.
• Multilingual or bilingual skills are highly desirable.
• Familiarity with hospitality management systems and multi-line phone systems is a plus.
• Strong communication, organizational, and problem-solving skills are essential.
• Ability to work independently, multitask, and remain professional in a fast-paced environment.
• Must be available to work 3:00 PM–11:00 PM shifts, including weekends and holidays.
• Dependability, punctuality, and flexibility are essential.

Join Our Team!

Join us at Home2 Suites by Hilton and become part of a team committed to delivering exceptional hospitality! We are looking for a reliable, friendly, and motivated individual who enjoys helping others and creating positive guest experiences.

Please note: This is a part-time evening position requiring weekend and holiday availability.

Pay: $14.00 - $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Free parking
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Front Desk: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Required)
• Overnight Shift (Preferred)

Work Location: In person

Benefits:

Salary : $14 - $16