What are the responsibilities and job description for the Front Desk Agent position at Hilton Home2 Suites?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at our esteemed hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality. Bilingual candidates are highly encouraged to apply.
Responsibilities
- Welcome guests upon arrival and provide a warm and friendly check-in experience.
- Manage reservations, including booking, modifying, and canceling as necessary.
- Handle guest inquiries and complaints with professionalism, ensuring guest satisfaction at all times.
- Maintain accurate records of guest information and transactions using hotel management software.
- Process payments and manage cash handling procedures efficiently.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Conduct night audits as required, ensuring all financial transactions are accurately recorded.
- Provide information about local attractions, services, and hotel amenities to enhance the guest experience.
- Utilize phone systems effectively to manage incoming calls and relay messages promptly.
Experience
- Previous experience in hospitality or front desk operations is preferred but not mandatory.
- Familiarity with hotel management software is a plus; training will be provided as needed.
- Strong phone etiquette and communication skills are essential for effective guest relations.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- A background in hospitality management or related fields is advantageous.
- Bilingual abilities are a significant asset in enhancing guest interactions.
Join our team as a Front Desk Agent where you can make a lasting impression on our guests while developing your career in the hospitality industry!
Job Type: Part-time
Pay: $10.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
People with a criminal record are encouraged to apply
Experience:
- Hospitality: 1 year (Preferred)
Ability to Commute:
- Dothan, AL 36303 (Required)
Ability to Relocate:
- Dothan, AL 36303: Relocate before starting work (Preferred)
Work Location: In person
Salary : $10