What are the responsibilities and job description for the Guest Service Representative position at Hilton Home2 Suites?
Mix of 3-11pm & 7am-3pm (overnight availability a plus, but not required.)
Job Summary
Join our dynamic team as a Guest Service Representative, where your enthusiasm and dedication will create memorable experiences for every guest. In this lively role, you’ll serve as the friendly face of our establishment, providing exceptional customer service, assisting with product information, and ensuring a smooth and enjoyable visit. Your energy and communication skills will help foster a welcoming environment, making guests feel valued and appreciated from the moment they walk in. This paid position offers an exciting opportunity to develop your retail and customer service skills while contributing to a vibrant team atmosphere.
Duties
- Greet guests warmly and assist them with inquiries, ensuring a positive first impression.
- Operate point-of-sale (POS) systems for transactions, including sales, returns, and exchanges.
- Conduct product demos to educate guests about features and benefits of merchandise.
- Upsell additional products or services to enhance guest experience and increase sales.
- Manage cash handling accurately, including cashiering and balancing registers at shift end.
- Maintain merchandising standards by stocking shelves, organizing displays, and ensuring product availability.
- Provide bilingual support when needed to serve a diverse guest base effectively.
- Demonstrate excellent phone etiquette when answering inquiries or taking orders.
- Assist with inventory management tasks such as stocking and merchandising to optimize presentation.
- Support retail sales initiatives by engaging guests in meaningful conversations about products.
Experience
- Previous retail sales or customer service experience is preferred but not required; enthusiasm and willingness to learn are key!
- Supervising experience is a plus, especially in managing team members or training new staff.
- Familiarity with POS systems and cash handling procedures ensures smooth transaction processes.
- Experience conducting product demos or upselling enhances guest engagement skills.
- Bilingual abilities are highly valued to connect with a broader range of guests effectively.
- Strong communication skills—both verbal and written—are essential for delivering outstanding service.
- Basic math skills are necessary for cash handling, retail math calculations, and inventory management.
- Experience working in grocery stores or similar retail environments will be advantageous for understanding store operations and customer expectations. Embark on a rewarding journey where your proactive attitude and passion for service will make a real difference!
Pay: $12.00 - $15.00 per hour
Work Location: In person
Salary : $12 - $15