What are the responsibilities and job description for the Front Desk Agent position at Hilton Home2 Suites Abilene Southwest?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. This role is essential in providing exceptional customer service and ensuring smooth operations during the 7a-3pm and 3pm-11pm shifts. The ideal candidate will possess strong hospitality management skills and be committed to creating a welcoming environment for our guests.
Duties
- Greet guests upon arrival and provide a warm welcome.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain accurate records of guest accounts and transactions.
- Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
- Utilize phone systems to manage incoming calls and assist guests effectively.
- Collaborate with other hotel departments to enhance guest experiences.
- Provide information about local attractions, services, and hotel amenities.
- Assist in maintaining security protocols during night shifts.
- Help setup and prepare breakfast.
Requirements
- Proven experience in customer service or hospitality management is preferred.
- Strong phone etiquette and communication skills are essential.
- Familiarity with hotel management software and phone systems is a plus.
- Ability to perform night audit functions accurately.
- Bilingual candidates are encouraged to apply for enhanced guest relations.
- Excellent problem-solving skills and attention to detail.
- A friendly demeanor with a passion for guest services and hospitality.
- Flexibility to work shifts, including weekends and holidays.
Join our team as a Front Desk Agent where your contributions will directly impact the satisfaction of our guests!
Job Type: Part-time
Pay: $13.00 - $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Abilene, TX 79606 (Required)
Ability to Relocate:
- Abilene, TX 79606: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $14