What are the responsibilities and job description for the Quality Assurance Agent position at Hilton Grand Vacations?
When you start a career at Hilton Grand Vacations, you become part of a family committed to helping you succeed both professionally and personally We invest in your success!
Are you great at reviewing information? Then the Quality Assurance Agent role is a perfect fit for you. In this role you will review sales and service calls to verify and ensure that all sales packages are properly sold to highly qualified guests who have purchased a Hilton vacation package. Here are some of the other functions of this role.
Why do Team Members Like Working for us?
- Medical, Dental, and Vision benefits starting on Day One
- Generous Vacation Time Off Program
- Paid Sick Time
- Daily Pay Option*
- GO Hilton Discounted hotel rates worldwide
- 401(k) program with company match
- Employee stock purchase program – purchase shares at a discounted rate
- Tuition reimbursement programs
- Recognition Programs and Rewards
- Internal Growth and Career Pathing
- And much more!
- Eligibility: All US hourly Team Members not represented by a labor organization or subject to collective bargaining agreement
What will I be doing?
- Effectively use our recording and reviewing systems to review Outbound and Inbound Sales and Service calls to ensure that the product is being represented correctly to our new purchasers
- Ensure all information relayed to the guest is complete and accurate based on scorecard metrics
- Prepare and provide accurate data that is correctly documented in systems to create reports that will better support our sales and service teams
- Thoroughly review the call to ensure that the correct expectation is set for our guests and that there is no misleading information during the call
- Effectively communicate your findings with your fellow team members as well as your management
- Manage time effectively to punctually attend daily team meetings, training sessions, and company appointments
Do you have these skills? Then this role might be perfect for you!
- High School Diploma or equivalent
- Excellent written and communication skills
- Microsoft Office experience preferred
- We are an equal-opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.
Benefits:
Health Insurance, Employee Discounts, 401K Plan