What are the responsibilities and job description for the Travel Consultant (Activations) Representative position at Hilton Grand Vacations?
There’s nothing more rewarding than creating lifelong memories, for yourself and for others. And that’s what you’ll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do.
As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we’re dedicated to recognizing, rewarding and supporting every achievement, however big or small. It’s all part of making incredible memories, together. Find your path in a career that really matters, where you’ll truly belong. Join our growing, innovation-driven team today.
As a Travel Consultant (Activations) Representative, you will contact guests who have purchased pre-paid vacation packages and assist them with making travel arrangements. You will use consultative sales strategies to provide tailored recommendations, create excitement around vacation experiences, and deliver exceptional customer service.
This role is perfect for individuals who are passionate about travel, sales, customer engagement, and achieving results in a fast-paced, high-energy environment.
Schedule: Monday through Friday, 11:30am-8pm (Saturdays based on business need)
Start Date: August 3rd, 2026
THIS IS AN IN-OFFICE POSITION
What You'll Do:
- Contact guests who have purchased vacation packages
- Assist customers in planning and booking their travel experiences
- Use consultative sales techniques to recommend vacation options and enhancements
- Build excitement and create memorable guest experiences
- Meet performance and sales goals in a team-oriented environment
- Resolve guest inquiries with confidence and professionalism
- Deliver exceptional customer service while promoting vacation experiences
- Accurately document customer interactions and reservation details
- Maintain knowledge of vacation products, promotions, and travel offerings
Qualifications:
- High school diploma or GED require
- Sales, customer service, hospitality, or call center experience preferred
- Strong communication and relationship-building skills
- Comfortable working in a goal-oriented, performance-driven environment
- Basic computer skills and ability to navigate multiple systems
Benefits:
- Unlimited Income Potential: You will earn base pay uncapped commissions!
- Paid training: You will earn as you learn to be a Hilton Grand Vacations specialist and brand ambassador.
- Career Growth: We believe in developing our current talent, we promote within.
- Fantastic benefits package: We offer Medical/Dental/Vision plans, Education Assistance, 401k (company match), and many more benefits!
- Work/Life Balance: You will receive generous paid-time off after 90 days of employment. Full time and part time opportunities are available. We are a highly philanthropic and socially responsible organization!
- Amazing discounts: Hotels, retailers, car rentals, theme parks, and much more!
Extraordinary People, Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. team.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Benefits:
Health Insurance, Employee Discounts, 401K Plan