Manager Communications

The Communications Team is responsible for protecting and enhancing the reputation of Hilton Grand Vacations (HGV), while increasing awareness, clarity and engagement across our global workforce. The Manager, Internal Communications, plays a strategic role in shaping how information is shared internally, providing trusted counsel to business partners, translating business priorities into clear and compelling messages, and leading the development and execution of integrated internal communication strategies. The role is responsible for managing enterprise-wide communications initiatives, overseeing day-to-day execution across internal channels, and ensuring content is timely, audience-appropriate, and aligned with HGV brand and culture. The manager will lead planning and execution for multi-channel campaigns, guide editorial directional, and elevate internal storytelling through strong writing, visual collaboration, and data-informed decisions. The ideal candidate brings exceptional editorial judgment, strategic thinking, strong project leadership, and a collaborative, solutions-oriented mindset.

KEY RESPONSIBILITIES 

• Strategic Internal Communications: Lead the development and delivery of corporate-wide communication initiatives and products to align with the Corporate Communications Department strategy. 
  • Serve as a strategic advisor to internal stakeholders, providing counsel on message framing, timing, audience segmentation and channel selection. 
  • Support development of internal communications plans, including (but not limited to) Team Member newsletters, standalone communications to targeted audiences, Team Member engagement efforts, messages about company news and events, and crisis communications, as needed. 
  • Collaborate across functions to proactively identify communication opportunities to support business goals and gather content. 
  • Support the planning and execution of internal events, including Town Hall.  
  • Support large-scale campaigns.
  • Proactively identify communication opportunities that support business objectives, culture and engagement.
     
• Writing and Editing: Write and edit a wide range of communications materials, including but not limited to email announcements, intranet articles, communication plans and electronic bulletin board slides. Ensure all content reflects strong editorial judgment, AP style standards, and a clear, engaging, people-first tone.
   
• Channel Management Support: Provide support to communication channels, including:
  • Plan and post content to support the intranet and electronic bulletin boards. 
  • Maintain and update Intranet content, electronic bulletin board (digital signage) and communication calendar.
  • Distribute communications via email, Intranet and electronic bulletin boards. 
  • Explore new tools and ideas for continuous improvement.
     
• Visual Communications: Support internal communications and campaigns to help create innovative and engaging visual communications and designs, following the company’s branding and creative guidelines and working with the Creative team in the development of complementary graphical components. Leverage design tools including Canva.
   
• Reporting and Metrics: Define success metrics for internal communications and develop regular reporting on channel performance, engagement, and effectiveness.
  • Analyze data and insights to inform strategy, refine approaches and recommend improvements.
  • Use feedback and analytics to continuously evolve internal communications practices and tools.
     

• Strong writing, editing, and proofreading skills. 
• Exceptional collaboration, interpersonal communication, planning, project management and coordination skills. 
• Ability to manage multiple projects, work in fast-paced environment and meet deadlines. 
• Proficiency in Microsoft Office software (including Word, Excel, PowerPoint). 
• AP Style knowledge 
• Familiarity with graphic design and photo editing tools, such as Photoshop and/or Canva. 
• Bachelor's degree

We offer an excellent benefit package to our full-time Team Members that include Day One medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.