What are the responsibilities and job description for the Housekeeper - Full Time position at Hilton Grand Vacations?
Hilton Grand Vacations is looking for a Room Attendant to join the Cancun Resort Las Vegas team. Apply now to join our journey to success!
Our resort boasts 446 units, including spacious, well-appointed villas and penthouse suites. Guests can enjoy a cascading waterfall, four water slides, a grand swimming pool, and a poolside café for family fun. Additionally, a full range of spa services is available for those looking to escape and relax!
Extraordinary People, Exceptional Benefits:
- Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
- Recognition Programs and Rewards
- Travel Discounts Program
- Outstanding Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
- And more!
Responsibilities:
- Communicate effectively and professionally with Owners, Guests, and team members.
- Ensure Owner and Guest satisfaction and actively deliver Inspired Hospitality.
- Prepare guest rooms according to HGV standards of cleanliness and room presentation.
- Promptly report any damages, maintenance issues, or disturbances in Synergy.
- Address guest requests and complaints with patience, courtesy, and professionalism.
- Ensure proper care, maintenance, and safe operation of all housekeeping equipment and tools.
- Monitor and maintain inventory of housekeeping supplies and tools to support efficient operations.
- May be assigned to cleaning and upkeeping of common areas, including lobby, corridors and restrooms.
- Perform all work in a safe manner.
- Other duties as assigned.
What are we looking for?
- Previous experience in housekeeping, cleaning, or a similar role.
- Strong customer service skills with a focus on creating positive guest experiences.
- Excellent organizational and time management abilities to handle multiple tasks efficiently.
- Flexible availability, including weekends and holidays, to meet operational needs.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Responsibilities:
- Communicate effectively and professionally with Owners, Guests, and team members.
- Ensure Owner and Guest satisfaction and actively deliver Inspired Hospitality.
- Prepare guest rooms according to HGV standards of cleanliness and room presentation.
- Promptly report any damages, maintenance issues, or disturbances in Synergy.
- Address guest requests and complaints with patience, courtesy, and professionalism.
- Ensure proper care, maintenance, and safe operation of all housekeeping equipment and tools.
- Monitor and maintain inventory of housekeeping supplies and tools to support efficient operations.
- May be assigned to cleaning and upkeeping of common areas, including lobby, corridors and restrooms.
- Perform all work in a safe manner.
- Other duties as assigned.
What are we looking for?
- Previous experience in housekeeping, cleaning, or a similar role.
- Strong customer service skills with a focus on creating positive guest experiences.
- Excellent organizational and time management abilities to handle multiple tasks efficiently.
- Flexible availability, including weekends and holidays, to meet operational needs.