What are the responsibilities and job description for the Front Desk Clerk position at Hilton Grand Vacations?
HGV Now Offering Daily Pay*
Do you want to work for a company that inspires your best and moves you forward? Hilton Grand Vacations has a place for you. We will help you reach your goals and build your future. Our Team Members are the HEART of what we do. It is their talent and dedication to our brand that has fueled the success of Hilton Grand Vacations!
We are looking for a Front Desk Clerk to join our team at Downtown Nashville resort. In this position, you will ensure every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. If you enjoy helping guests and owners, make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you.
Here’s why you will love It here:
- Day 1 Health Benefit Eligibility: Excellent health care options, including medical, dental, and vision
- Recognition Programs and Rewards
- Travel Discounts Program
- Outstanding Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
- And more!
What will I be doing?
As a Front Desk Clerk, you will be:
Greeting guests and owners on arrival.
Checking in/out guests.
Generating folios and collecting payments.
Receiving housekeeping and maintenance requests or work orders and contacting appropriate departmental personnel.
Prepares and consistently restocks the front desk with supplies, including preparing arrival packets and area information.
Answering phones and directing calls.
Other duties as assigned.
What are we looking for?
- To fulfill this role effectively, you must possess the following minimum qualifications and experience:
- Proficient English Language
- Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
- 6-month Customer Service Experience
- Open and flexible availability, including weekends and holidays.
Preferred, but not required
- Experience as a Front Desk/Guest Services Agent.
- Cash/Credit card transactions.
- Background in Resort Hospitality or related industries.
Extraordinary People,
Exceptional Benefits on Day One
Health Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
What will I be doing?
As a Front Desk Clerk, you will be:
Greeting guests and owners on arrival.
Checking in/out guests.
Generating folios and collecting payments.
Receiving housekeeping and maintenance requests or work orders and contacting appropriate departmental personnel.
Prepares and consistently restocks the front desk with supplies, including preparing arrival packets and area information.
Answering phones and directing calls.
Other duties as assigned.
What are we looking for?
- To fulfill this role effectively, you must possess the following minimum qualifications and experience:
- Proficient English Language
- Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
- 6-month Customer Service Experience
- Open and flexible availability, including weekends and holidays.
Preferred, but not required
- Experience as a Front Desk/Guest Services Agent.
- Cash/Credit card transactions.
- Background in Resort Hospitality or related industries.