What are the responsibilities and job description for the Lead Marketing Concierge position at Hilton Grand Vacations?
Join a team that invests in your success from day one—with $2,500 incentive guarantee per month for up to 6 months designed just for Hawaii Marketing Representatives!
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As the Lead Marketing Concierge, you will be supporting the Marketing Leaders by exploring innovative ways to improve and enhance efficiency and problem-solving, while creating and identifying novel solutions to current issues.Â
WHY DO TEAM MEMBERS LIKE WORKING FOR US:
- Pay rate is $19 per hour, plus commission & bonuses governed by a compensation plan. Lead Marketing Concierges have targeted annual earnings of $85,000 per year, with some Team Members earning substantially more based on their individual performance.
- Medical, Dental, and Vision insurance from Day One
- Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
- HGV provides access to outstanding Team Member benefits, discount travel programs and much more! Join HGV to access these premier benefit programs today!
- Generous Paid Time Off Program
- Paid Sick Days
- Team Member Recognition and numerous learning and advancement opportunities
- and more!
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
SCHEDULE DETAILS:
Our Lead Marketing Concierge will work a full-time flexible schedule to include weekends and holidays.
ADDITIONAL RESPONSIBILITIES INCLUDE:
- Cultivates a cohesive, collaborative team environment.
- Monitors and tracks individual Team Member goals and performance in order to identify areas for opportunity.
- Provide detailed training on locations (how to draw in and pitch from each specific location/desk).
- Acts as a mentor and coach for new Team Members in an effort to enhance and support onboarding program.
- Marketing and sales process, systems training, hotel tour and other areas as needed.
- Facilitates mentor scheduling with new hire for maximum learning.
- Will work as a production-based marketing representative fours days a week. Will work one day purely devoted to the above Team Lead duties and one or more other days before/after production shift as needed.
- Other tasks assigned by the management.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- High School Diploma/GED
- Minimum 2 years of proven customer service experience
- Able to work flexible schedules including mornings, evenings, weekends and holidays
- Excellent interpersonal and guest relations skills
- Minimum 6 months of proven Sales and/or Marketing Timeshare experience
- Thorough understanding of the Hawaii and Honolulu area
- Strong professional verbal, interpersonal, and guest relations skills
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- 1 year in a performance-based position with a commission comp plan (sales/marketing)
- 1 year of experience in the Timeshare/Vacation Ownership industry
- Preferred Bilingual (Japanese or Korean)
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Salary : $85,000