What are the responsibilities and job description for the Front Desk Clerk position at Hilton Grand Vacations?
As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we’re dedicated to recognizing, rewarding and supporting every achievement, however big or small. It’s all part of making incredible memories, together. Find your path in a career that really matters, where you’ll truly belong. Join our growing, innovation-driven team today.
Extraordinary People, Exceptional Benefits:
- Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
- Recognition Programs and Rewards
- Travel Discounts Program
- Outstanding Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
- And more!
What will I be doing?
As a Front Desk Clerk, you will be:
- Greeting guests and owners on arrival.
- Checking in/out guests.
- Generating folios and collecting payments.
- Receiving housekeeping and maintenance requests or work orders and contacting appropriate departmental personnel.
- Preparing and consistently restocking the front desk with supplies, including preparing arrival packets and area information.
- Answering phones and directing calls.
- Performing other duties as assigned by your leader.
What are we looking for?
- Proficient English language skills.
- Knowledge of Microsoft Office 365
- Ability to multi-task responsibilities and prioritize duties to meet organizational goals.
- 6 months of Customer Service Experience.
- Open and flexible availability, including weekends and holidays.
Preferred, but not required
- Experience as a Front Desk/Guest Services Agent.
- Experience handling credit card transactions.
- Background in Resort Hospitality or related industries.
Schedule Details: Full-Time, Open to working a variable of shifts, including weekends and holidays.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
As a Front Desk Clerk, you will be:
- Greeting guests and owners on arrival.
- Checking in/out guests.
- Generating folios and collecting payments.
- Receiving housekeeping and maintenance requests or work orders and contacting appropriate departmental personnel.
- Preparing and consistently restocking the front desk with supplies, including preparing arrival packets and area information.
- Answering phones and directing calls.
- Performing other duties as assigned by your leader.
What are we looking for?
- Proficient English language skills.
- Knowledge of Microsoft Office 365
- Ability to multi-task responsibilities and prioritize duties to meet organizational goals.
- 6 months of Customer Service Experience.
- Open and flexible availability, including weekends and holidays.
Preferred, but not required
- Experience as a Front Desk/Guest Services Agent.
- Experience handling credit card transactions.
- Background in Resort Hospitality or related industries.