What are the responsibilities and job description for the Front Desk Clerk - Seasonal position at Hilton Grand Vacations?
Envision working at a seafront resort on Myrtle Beach’s Grand Strand, enjoying Atlantic Ocean views, with attractions such as Broadway at the Beach within two miles. We seek an upbeat team member who enjoys helping guests make memories of a lifetime. If you love cooking, Hilton Grand Vacations have the perfect opportunity for you.
What will I be doing?
As a Front Desk Clerk, you would be responsible for executing your position's responsibilities in alignment with our culture and driving company success through performing the following duties to the highest standards:
- Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests
- Inputs information into the computerized reservation system to update and maintain records
- Accesses reservation system to resolve unit availability and assists guests with reservations or changes as required
- Generates invoices and collects monies due through the rental program and merchandise sales. Maintains safety deposit boxes.
- Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel
- Prepares and consistently restocks the front desk with supplies, including preparing arrival packets
- Type correspondence and reports for management as needed
*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to the collective bargaining agreement.
What will I be doing?
As a Front Desk Clerk, you would be responsible for executing your position's responsibilities in alignment with our culture and driving company success through performing the following duties to the highest standards:
- Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests
- Inputs information into the computerized reservation system to update and maintain records
- Accesses reservation system to resolve unit availability and assists guests with reservations or changes as required
- Generates invoices and collects monies due through the rental program and merchandise sales. Maintains safety deposit boxes.
- Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel
- Prepares and consistently restocks the front desk with supplies, including preparing arrival packets
- Type correspondence and reports for management as needed
*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to the collective bargaining agreement.
What are we looking for?
To fulfill this role successfully, you possess the following minimum qualifications and experience:
- High School Graduate or Equivalent
- Proficient in English speaking to communicate both verbally and in writing with guests, owners, and co-workers, and fully comprehend job assignments
- Ability to adjust to schedule changes and cover shifts on short notice to meet business demands
- Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands
- Prior cash handling and data entry experience required
We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Don't hesitate to get in touch with us to request an accommodation.