Front Desk Agent

Do you want to work for a company that inspires your best and moves you forward? Hilton Grand Vacations has a place for you. We will help you reach your goals and build your future. Our Team Members are the HEART of what we do. It is their talent and dedication to our brand that has fueled the success of Hilton Grand Vacations!

We are looking for a Front Desk Clerk to join our team at Mountain Run at Boyne Resort. In this position, you will ensure every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. If you enjoy helping guests and owners make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you.

Here’s why you will love It here:

• Day 1 Health Benefit Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental well-being
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

Schedule Details: Full-Time; 2.00 pm - 10.30 pm. Open to working a variable of shifts, including weekends and holidays.

What will I be doing:

• Greets guests and owners on arrival.
• Check in/out guests.
• Generates folio and collects payments.
• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Prepares and consistently restocks the front desk with supplies including preparing arrival packets and area information.
• Answering phones and directing calls.
• Other duties as assigned.

What are we looking for:

• Proficient English language
• Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
• 6 months Customer Service Experience.
• Open and flexible availability, including weekends and holidays.

Preferred, but not required:

• Front Desk/Guest Services Agent
• Cash/credit card transactions
• Resort Hospitality or related industry

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Pay: $16.15 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Application Question(s):

• Are you able to work varying hours and shifts, including weekends and public holidays?
• Will you now or in the future re0quire sponsorship for employment visa status (e.g., H-1B or other visa status)?

Ability to Commute:

• Boyne Falls, MI 49713 (Required)

Work Location: In person

Benefits:

Salary : $16