Confirmation Associate

There’s nothing more rewarding than creating lifelong memories, for yourself and for others. And that’s what you’ll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. 
As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we’re dedicated to recognizing, rewarding and supporting every achievement, however big or small. It’s all part of making incredible memories, together. Find your path in a career that really matters, where you’ll truly belong. Join our growing, innovation-driven team today.

As a Confirmation Representative, your primary responsibility will be to confirm upcoming arrival dates for guests traveling on marketing getaways, while providing world-class guest service and satisfaction. We are looking for individuals who will respond to our owners and future owners’ needs, with a focus on increased show rated and decreased disqualification rates. Utilizing excellent communication and critical thinking skills is a must.
 
Schedule: Monday through Friday, 12:30pm-9pm (weekend availability required based on business need)
THIS IS AN IN-OFFICE POSITION
 
Responsibilities:
Place outbound calls to guests 21 days prior to their arrival date to complete final confirmation of their arrival and ensure eligibility
Receive inbound calls from guests wishing to confirm their reservation and verify eligibility. 
Reserve, cancel, and reschedule reservations as necessary
Problem solve and provide world-class customer service
Pitch and sell vacation enhancements, such as accommodation upgrades, extra nights, attraction tickets, etc. when available
 
Qualifications:
High school diploma or equivalent (GED)
Strong written, verbal, and interpersonal communication skills
Computer proficient
Excellent customer service and listening skills
Must be able to multi-task and work in a fast-paced environment, handling multiple systems at once
Must be able to work evenings, weekends, and holidays
Sales, customer service, hospitality, and/or call center experience a plus
 
Benefits:
Unlimited Income Potential: You will earn base pay uncapped commissions!
Paid training: You will earn as you learn to be a Hilton Grand Vacations specialist and brand ambassador.
Career Growth: We believe in developing our current talent, we promote within.
Fantastic benefits package: We offer Medical/Dental/Vision plans, Education Assistance, 401k (company match), and many more benefits!
Work/Life Balance: You will receive generous paid-time off after 90 days of employment. Full time and part time opportunities are available. We are a highly philanthropic and socially responsible organization!
Amazing discounts: Hotels, retailers, car rentals, theme parks, and much more!

Extraordinary People, Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
 
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. team.
 
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
 
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.