What are the responsibilities and job description for the Guest Services Representative position at Hilton Garden Inn?
Description:
Essential Duties and Responsibilities
- Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly
- Registers and processes guests upon arrival and departure
- Demonstrates?telephone courtesy and professionalism??
- Attentively listens to guests and anticipates any additional needs or concerns
- Maintains clean and professional appearance of?public areas and hotel office??
- Uses appropriate?selling techniques to maximize?revenue and occupancy?
- Ensures all guest accounts are complete and accurate
- Demonstrates a working knowledge of all services and facilities of the hotel and local area
- Complies with the hotel's standard operating procedures and policies
- Assists in monitoring and?upholding procedures for safety of guests and hotel team members?
- Processes departmental reports
- Assists team members and other departments as needed to contribute to operational efficiency
- Delivers amenities and general assistance to guests as requested
- Performs additional responsibilities as assigned by leadership
Qualifications
- Strong interpersonal and communication skills
- Strong organizational skills and attention to detail
- Ability to handle stressful situations with poise and professionalism
- Conduct work-related functions in a professional manner