What are the responsibilities and job description for the Front Desk Supervisor position at Hilton Garden Inn Pittsburgh Downtown/Revel + Roost?
The Hilton Garden Inn Pittsburgh Downtown is looking for a Front Desk Supervisor to join their team. Hilton is ranked #1 on Fortune's Best Companies to Work For® in the U.S. list, offering exclusive global Team Member travel perks and discounts. This property is locally owned and operated by Piatt Hotel Group, an established, family-owned management group with a portfolio of newly constructed, renovated and well-maintained properties across Western PA. A career with Piatt Hotel Group offers pathways for new responsibility, career advancement and continuous learning for Team Members at every level. Enjoy competitive benefits, PTO, holidays and paid training.
The Front Desk Supervisor is responsible for assisting in the operation of the Front Desk department by providing the highest quality of service to the guest at all times and directing, and supervising desk team members. Provide outstanding guest service by providing the guest with assistance in any area necessary, answer phones, make reservations, check-in and check-out guests.
Essential Functions of the position include, but are not limited to the following:
- Supervise and coordinate the activities of the front desk staff.
- Follow up on all guest requests and ensure that desk staff continues to learn the importance of excellent service.
- Train new hires in all aspects of the front desk
- Daily deposits
- Stock and replenish the Market/Pavilion, ensuring a neat appearance.
- Promote teamwork and team member morale.
- Ensure that all team members are adhering to front desk credit policies and procedures to minimize bad debt and rebates; do accurate bucket check and review credit reports.
- Work with sales department to coordinate group reservations room blocking and yield management decisions.
- Complete shift closing accurately, assisting cashiers in banking out if they experience minor difficulties.
- Act as manager on duty when necessary; have a sound knowledge of all emergency procedures.
- Provide assistance to other team members to contribute to the smooth operation of the department and the hotel.
- Perform all duties as required and other tasks as needed
Required Skills:
- Highly organized, with strong oral and written communication skills
- Ability to work autonomously
- Outstanding people skills
- Trustworthy and results-driven
- Must be able to work in a fast-paced environment and available for all shifts.
Education and Experience:
- GED/Diploma and 2 years of hotel experience.
- Previous supervisory experience strongly preferred.
We offer a competitive benefits package including 401(k) with match, Medical, Dental, Vision, Paid Time Off (PTO), Paid Holidays, Paid Parking, UFC GYM Membership and Team Member Travel Perks/Discounts.
Equal Opportunity Employer