What are the responsibilities and job description for the Front Desk Supervisor position at Wyndham Grand Pittsburgh Downtown?
The Front Desk Supervisor oversees the daily operations of the front desk to ensure exceptional guest service and efficient hotel operations. This role supervises front desk associates, assists with guest concerns and special requests, coordinates room assignments, supports training and development, and ensures compliance with hotel policies and procedures. The Front Desk Supervisor also assists with scheduling, cash handling, and achieving departmental service and financial goals while serving as a leader and role model for the team.