Breakfast Attendant

ESSENTIAL FUNCTIONS

• Act as a concierge for guests. Possesses a knowledge of the area and the community’s offerings and conveys information to guests.

• Assists all guests in a sincere, professional, and courteous manner, whenever possible going above and beyond the call of duty to do whatever it takes to ensure absolute guest satisfaction.

• Sets up breakfast according to Brand operational policies and standards and in compliance with local, county and/or city health department standards to ensure absolute guest satisfaction and safety.

• Attends to guest needs, ensuring food is continually replenished and presented in an appealing manner. Clears and cleans tables and chairs, checks floor for debris between guests.

• Maintains clean and well-organized dining and work area. This includes disinfecting all areas where food is prepared and served.

• Maintains all dispensing machines, operating equipment and serving utensils in a neat and clean manner to ensure maximum job efficiency and an appealing presentation.

• Organizes storage areas to ensure the quality of the food, implementing “first in first out” method of food rotation.

• Plans and prepares for the upcoming week, following the breakfast food schedule, checks inventory of supplies, taking action to ensure adequate quantity and quality of products for the week ahead.

• Proactively maintains the equipment and property of the breakfast area.

• Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area to effectively assist guests.

• Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for employees and guests.

• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken; also, provides potential solutions to the problems noticed.

• Ensures that guest issues, whether breakfast or otherwise, are dealt with appropriately. If outside his/her bounds of authority, promptly brings the matter to the attention of hotel management.

• Proactively looks for opportunities to improve operations.

• Adheres to all company policy and procedures, safety procedures, Health Department, and other regulatory requirements.

• Performs all other duties as assigned or requested.
  
  

QUALIFICATIONS AND SKILLS