What are the responsibilities and job description for the Customer Service Specialist position at Hilo Products, Inc?
Job Title: Customer Service Specialist
Job Summary: The Customer Service Specialist is responsible for managing client relationships, processing orders, and ensuring customer satisfaction while promoting our fresh produce offerings to retailers, restaurants, and other wholesale buyers.
Duties and Responsibilities:
- Respond promptly to customer inquiries via phone, email, and in person.
- Develop and maintain relationships with new customers and existing customers.
- Resolve customer complaints and issues with professionalism and efficiency.
- Provide product information, availability, and updates to customers.
- Accurately enter and manage customer orders in the system.
- Generate invoices, delivery notes, and other necessary documentation.
Qualifications:
- Previous experience in customer service preferred but not required.
- Strong communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in Microsoft Office.
- Able to work weekends and holidays as needed.
- Knowledge of produce varieties and wholesale operations is a plus.
Benefits (for those who qualify):
- Free Medical, Drug, Vision, Dental, through HMSA or Kaiser and HDS.
- Low-cost visits for Chiropractic, Acupuncture, and Massage.
- Voluntary Benefits such as Accident, Critical Illness, and Hospital Indemnity coverage; Life Insurance options; Long Term Disability coverage; Legal Services coverage; Identity Theft Protection; Pet Insurance; HealthCare FSA; and Dependent Care FSA
- Employee perks include discounts on select businesses and services.
- 401k with company match.
- Paid Time Off.
- Employe Assistance Program.
Hilo Products Inc. is an equal opportunity employer. The Company strictly prohibits and does not tolerate any discrimination towards applicants based on race, color, religion, creed, ethnicity, ancestry, national origin, citizenship, veteran or military status, sexual orientation, marital status, age, physical or mental disability, or any other protected factor under federal, state or local law.