What are the responsibilities and job description for the Pre-Qualification Officer position at Hillsboro Aero Academy?
Job Description:
The Pre-Qualification Officer contacts new incoming leads as the first phone interaction in order to qualify the lead and helps qualified leads take the next step with admissions. This position is fully remote, but candidates must be based in Oregon.
Job Duties:
- Outbound calling of new website leads from specific marketing sources
- Outbound calling of existing leads to continue lead nurturing
- Take inbound calls from new leads and enter lead data into CRM
- Verify all lead information for outbound and inbound calls
- Qualify prospective students in accordance with HAA guidelines and perform warm lead transfer or schedule a meeting with an admissions rep, as appropriate
Qualifications/Licenses:
- Experience in phone-based customer service
- Strong customer service orientation and ability to work with a team
- Ability to meet a flexible work schedule, position includes weekend hours
Required Skills/Experience:
- Excellent written and verbal communication skills and strong interpersonal skills
- Demonstrated knowledge of Microsoft Office and basic skills in Excel
- Demonstrated skills in Outlook and effective email management
- Ability to establish and maintain effective working relationships with students, staff, and the public
- Ability to provide excellent customer service
- Ability to work effectively within an ethnically, culturally, and socially diverse student population
- Ability to work collaboratively
Preferred Skills/Experience:
- Aviation knowledge, preferred
Benefits Offered:
- Affordable health care benefits
- Company 401(k) with match
- PTO (20 days in first 2 years, 25 days after 2 years, 30 days after 5 years)
- Company-paid life insurance and AD&D
- 2-week Sabbatical after 5 years
- Discounted flight training
- Employee recognition program
Hillsboro Aero Academy is an Equal Opportunity Employer