Quick Lane Advisor/Technician Hybrid

Quick Lane Advisor / Technician (Full-Time Hybrid)

Hiller Ford – Franklin, WI 53132
Pay: Hourly Bonuses (Based on Experience)

Overview

Hiller Ford is seeking a motivated, customer-focused Hybrid Quick Lane Service Advisor / Technician to join our established dealership team. This full-time role combines customer interaction with hands-on vehicle maintenance, offering the opportunity to grow both technical and service advisor skills. You will be supported by an experienced management and service team dedicated to your success.

Key Responsibilities

Customer Experience (Advisor Duties)

• Greet customers and document concerns
• Explain recommended maintenance and services
• Provide estimates and obtain approvals
• Update customers on service progress
• Review completed work and ensure satisfaction

Technical Responsibilities (Technician Duties)

• Diagnose vehicles to determine repair and maintenance needs
• Perform routine maintenance (oil changes, filters, batteries, bulbs)
• Rotate and replace tires
• Conduct multi-point inspections and report findings
• Test drive vehicles to verify satisfactory repairs
• Maintain efficiency, accuracy, and quality standards

Service Coordination

• Create and manage repair orders
• Communicate with technicians and parts department
• Schedule appointments and manage workflow
• Coordinate OEM parts and assist with FordPass

Warranty & Compliance

• Verify coverage using Ford OASIS
• Follow warranty documentation procedures
• Communicate recalls and service campaign information

Sales & Performance

• Recommend maintenance and repair services
• Promote Ford Protect and service specials
• Support CSI and department performance goals

Administrative & Safety

• Process payments and invoices
• Maintain clean, organized, and safe work environment
• Adhere to all safety procedures and regulations
• Follow dealership policies and standards

Qualifications

Required:

• High school diploma or equivalent
• Customer service or automotive experience
• Basic automotive knowledge and mechanical aptitude
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment

Preferred:

• Ford or dealership experience
• Familiarity with OASIS, FordPass, SYNC
• CDK experience
• Sales and/or technician experience

What We Offer

• Tools and uniforms provided
• Ongoing training and advancement opportunities
• Experienced management and service team dedicated to your success
• Stable, high-traffic dealership environment

Key Competencies

Customer focus • Communication • Technical skill • Time management • Teamwork • Professionalism

Working Conditions

• Fast-paced dealership environment
• Combination of office and service bay work
• Frequent interaction with customers and team members
• Saturday availability required (7 AM – 1 PM)

Qualifications

• Must be able to lift up to 50lbs.
• Ability to stand, bend, and squat throughout shift.
• Valid driver’s license with clean driving record.

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $14