Social Services Specialist

Social Services Specialist

Hillcrest Millard | Omaha, NE

Mission-driven work. Meaningful impact.
At Hillcrest, we inspire people to live their best lives. Hillcrest Millard is seeking a compassionate and organized Social Services Specialist to support patients and families through every step of the care transition journey.

This role is ideal for someone who thrives at the intersection of advocacy, coordination, and human connection.

What You’ll Do

As a Social Services Specialist, you’ll play a key role in ensuring safe, thoughtful, and well-coordinated transitions of care by:

• Meeting with patients and families at admission to complete paperwork and identify psychosocial needs

• Coordinating care transitions from admission through discharge in collaboration with the interdisciplinary team

• Completing referrals, assessments, care plans, progress notes, and required discharge documentation

• Communicating care recommendations and transition plans clearly with patients and families

• Providing counseling, education, and advocacy to protect patient rights and support decision-making

• Assisting with insurance-related matters including Medicare/Medicaid notifications, denials, and copays

• Responding to patient and family concerns promptly and professionally

• Educating care teams on identifying social service needs and available resources

• Participating in committees and meetings as assigned

What We’re Looking For

• Bachelor’s degree in a healthcare-related field preferred

• Minimum of 2 years’ experience in social work, case management, or a related field

• Experience with discharge planning or care transitions in post-acute or acute care settings preferred

• Strong communication, organization, and documentation skills

• Ability to remain calm, flexible, and compassionate in emotionally charged situations

• Comfort using technology in a fast-paced healthcare environment

Physical & Work Requirements

• Ability to lift up to 35 pounds

• Ability to sit, stand, bend, and move throughout the day

• Must be able to read, write, and speak English

• Possible exposure to communicable diseases and bodily fluids

Why Hillcrest?

• Purpose-driven mission focused on aging adults

• Collaborative interdisciplinary teams

• Supportive leadership and professional development opportunities

• Meaningful work that truly impacts patients and families

Ready to make a difference where it matters most?
Apply today and help guide patients and families through life’s most important transitions with compassion and confidence.