Assistant Clinic Director (Hays County MH Center)

Help us help others:

The Assistant Clinic Director works closely with the Clinic Director to ensure that all aspects of the clinic's operations are sound day-to-day. This includes planning for staff shortages, allocating administrative support staff to fill gaps, and, where necessary, providing administrative support and/or direct service to individuals in need. This position requires a credential of QMHP-CS along with completion of crisis training. This position would assist with the on-call rotation as necessary. This position is expected to carry a small caseload in addition to providing supplemental coaching and training to clinic staff to ensure quality services are being provided.

You will get to:

Oversee the training and operation of admin duties, including:

• PAP, demo/financials, scheduling, customer service, payments, CPL reports/bills, gas/mileage logs, VA contract requirements
• Analyze the workflow of admin processes to ensure services are provided in a timely, efficient, and trauma-informed manner
• Complete daily audit reports of scheduled doctor/NP appts. Coordinate scheduling of any needs, with an emphasis on updated demo/financials, ANSA authorizations, and PCRPs
• Oversee facilities maintenance and upkeep. Report all issues to the Facilities Manager at OSC.
• Oversee virtual appointments and maintain effective communication with departments that require virtual services (VA, intake, FasPsych, other telehealth providers)
• Maintain QMHP credential, attain/maintain ANSA/CANS certification, and crisis certification
• Fill in as needed within the limits of the credential
• Model cultural competence, person-centered care, and healthy communication skills, acknowledging person-centered culture toward team members, community partners, and individuals served
• Communicate daily with the director on any issues that impact clinic flow, operations, individuals served, and community partnerships.
• Provide supplemental coaching and training to clinic staff to ensure quality services are being provided.
• Maintain a small caseload of individuals requiring direct services
• Fill in as the primary clinic supervisor if the Clinic Director is unavailable

You'll definitely need:

• Bachelor's degree from an accredited college or university in social, behavioral, or human services with the ability to be credentialed as a Qualified Mental Health Professional (QMHP-CS)
• Two years of experience working in the mental health field or social service field, which includes the delivery of services to individuals with Behavioral Health Disorders
• Maintain a valid Texas state Driver's License and auto insurance
• Complete and maintain both CPR certification and Prevention and Management of Aggressive Behavior training within the first 3 months of employment

We'll also want you to:

• Identify gaps in processes and work closely with other departments for process improvement
• Demonstrated ability to listen skillfully and collect relevant information 
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Strong leadership skills with the ability to motivate and encourage others
• Proficient with Microsoft Office Suite or related software
• Comfortable working with technology and can easily navigate new technology platforms
• Efficiently move through a to-do list and effectively prioritize and triage competing demands
• Passion for connecting individuals and families with excellent care
• Sustain a calm demeanor when under pressure to handle sometimes difficult situations.
• Provide exemplary customer service and care to your team.
• Work autonomously to complete assignments. 
• Work cooperatively with others and be punctual and consistent in attendance because your people will rely on you!

We're excited to provide:

• PPO health insurance plan, with the option to add dependents.
• PPO dental plans and vision insurance options for healthy teeth and eyes.
• Employer-paid life insurance.
• 401(a) plan, employer matches your contributions dollar for dollar for up to 8% of your salary. You are 100% vested after 3 years of service.
• 457/403(b) plan, employees are immediately eligible to contribute pre-tax earnings. 
• Generous paid time off for fun and vacations, and paid sick time for when you're under the weather.
• An authentic and caring environment where folks care about each other.

We can pay you:

$43,000 - $48,000 annually and benefits