Administrative Specialist (Kerr County MH Center)

Help us help others:

The Administrative Specialist is responsible for managing the day-to-day administrative operations of the mental health clinic while delivering exceptional customer service in a person-centered environment. This role requires a compassionate, customer-focused professional who responds to client needs promptly and professionally, ensuring a positive experience with every interaction. The ideal candidate demonstrates strong problem-solving, organizational, and decision-making abilities, along with excellent communication, time management, multitasking, and telephone skills. A proactive, service-oriented attitude and commitment to meeting client expectations are essential for success in this role.

You will get to:

• Physical coverage of the reception area and telephones
• Provide excellent customer service to individuals in person, on the phone, and by email
• Coverage of the reception area, answering the main clinic phone, returning voicemail, and relaying messages
• Verification of insurance coverage and any changes in demographic and financial information
• Schedule appointments on a rotating prescriber schedule, update individuals on cancelled appts on time, and schedule follow-up services per the prescriber's recommendation
• Check individuals in utilizing the EHR
• Run daily report of appts and communicate with providers about changes, last-minute scheduled appts
• Accept payment for services, deposit cash/check payments
• Fax outgoing information, scan incoming documents into the chart
• Submit purchase orders, payment requisitions, and invoices for processing
• Maintain assigned areas, ensuring all areas are person-centered and trauma-informed
• Coordinate individual walk-in services, i.e., intake and crisis services, demographic/financial information, and PAP applications
• Manage time to support the time-sensitive nature of documents/services/scheduling
• Maintain cross-training in PAP services, demographic/financial services, and other administrative duties as assigned by the Clinic Director
• Maintain the cleanliness and organization of the front waiting area
• Knowledge and understanding of clinic operations and services to answer all client questions timely and competently
• Maintain vehicle logs and communicate maintenance needs to the Clinic Director
• Accept intake paperwork, prepare a new chart number, contact the financial specialist to conduct financial, and communicate with the intake coordinator 
• Cash Drawer fund custodian.
• Maintain the clinic scan folder. 
• Document messages into the Electronic Health Record as appropriate.
• Data Entry.
• Protect the confidentiality of individuals and their records by complying with Hill Country MHDDC patient confidentiality and HIPAA policies and procedures.
• Interact positively and in cooperation with other members of the organization and team, including active participation in supervision activities, team meetings, continuing education, etc. 
• Work independently, requesting assistance from a supervisor as needed.

You'll definitely need:

• High school diploma/GED
• Maintain a valid Texas state Driver's License and auto insurance.
• Complete and maintain both CPR certification and Prevention and Management of Aggressive Behavior training within the first 3 months of employment
• The ability to travel when necessary 

We're excited to provide:

• PPO health insurance plan, with the option to add dependents.
• PPO dental plans and vision insurance options for healthy teeth and eyes.
• Employer-paid life insurance.
• 401(a) plan, employer matches your contributions dollar for dollar up to 8% of your salary.  You are 100% vested after 3 years of service.
• 457/403(b) plan, employees are immediately eligible to contribute pre-tax earnings.
• Generous paid time off for fun and vacations, and paid sick time for when you're under the weather.
• An authentic and caring environment where folks care about each other.

We can pay you:

$15.00 per hour and benefits