Medical Front Desk/Collections

Hybrid Role: Medical Receptionist & Collections Specialist
Location: DeLand, FL
Company: West Volusia Family and Sports Medicine

Schedule: Full-Time, Monday–Friday, 9:30 AM – 6:00 PM

West Volusia Family and Sports Medicine is a growing primary care practice seeking a detail-oriented and patient-focused professional to serve in a dual role as a Medical Receptionist and Collections Specialist. This position supports both front office operations and revenue cycle management, with responsibilities split between collections work in the morning and front desk/closing duties in the afternoon.

Key Responsibilities:

• Perform collections activities during the morning hours, including:
  • Monitoring and maintaining up-to-date patient account records within the electronic medical records (EMR) system
  • Reviewing accounts in arrears and taking appropriate action
  • Contacting patients regarding overdue balances via phone or mail, with timely follow-up
  • Investigating reasons for non-payment and resolving payment issues
  • Negotiating payment arrangements and collecting outstanding balances
  • Providing detailed account reconciliations and patient statements
  • Processing payments and refunds accurately
  • Tracing and locating patients as necessary
  • Maintaining detailed documentation of all collection efforts in compliance with applicable laws and regulations
  • Preparing reports related to collection activities
  • Recommending further action or discontinuation of services when necessary
• Transition to front office responsibilities in the afternoon, including:
  • Greet patients upon arrival and provide excellent customer service in person and over the phone
  • Register new patients and update demographics for existing patients
  • Perform administrative tasks to support medical staff and daily operations
  • Handle patient inquiries and complaints with professionalism, tact, and a focus on positive resolution
  • Close the medical office at the end of the day, ensuring all front desk tasks and patient needs are completed

Skills and Qualifications:

• Strong organizational, clerical, and administrative skills with high attention to detail and accuracy
• Ability to manage multiple responsibilities and thrive in a fast-paced environment
  
• Proficiency in computer systems, including EMR platforms and data management tools (experience with eClinicalWorks is a plus)
  
• Familiarity with medical terminology and healthcare procedures
  
• Strong customer service skills with the ability to understand and respond to patient needs
• Investigative and problem-solving abilities related to account resolution
• Reliable, punctual, and flexible with scheduling

Education and Experience:

• Minimum of 1 year of experience in a medical office or healthcare administration role
• 1–2 years of experience in collections, accounts receivable, or medical billing preferred

We are an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We are a drug-free work place and all offers of employment are contingent upon passing a pre-employment drug screen.