Experienced Business Development Center Sales Representative

Hilbish Ford is looking for a motivated and customer-focused Business Development Center (BDC) Sales Representative to join our growing team! In this key role, you’ll be the first point of contact for potential customers—engaging with leads, building relationships, and helping guide them toward their next vehicle. If you’re experienced in a call center setting, and enjoy connecting with people, this is the perfect opportunity to grow your career with a trusted local dealership.

Compensation And Benefits

• Competitive Pay
• Health Insurance
• Paid Time Off (PTO)
• 401(k) Plan
  
  
  

Responsibilities

• Respond promptly to customer inquiries via phone, email, and online platforms
• Manage and prioritize leads to ensure timely follow-up
• Build rapport and engage with potential customers to understand their needs
• Provide accurate information about vehicle options, promotions, and dealership services
• Highlight product features and value to help customers make informed decisions
• Maintain accurate and organized records in the CRM system
• Work collaboratively with sales consultants and other dealership departments
• Stay current on Ford products, promotions, and market trends
• Perform other duties as assigned
  
  
  

Qualifications

• Experience in sales or customer service preferred—automotive or BDC experience is a plus
• Experience in a call center setting, minimum of two years, is preferred
• Strong communication and interpersonal skills
• Confident, professional phone and email presence
• Self-motivated with a passion for achieving and exceeding goals
• Proficient in CRM systems and basic computer applications
• Ability to adapt to changing sales processes and dealership technologies
• Must pass pre-employment background screening
  
  
  

WE ARE CAPITAL! With 20 automotive and powersports franchises and over 1,500 employees, CAPITAL is more than a company - it’s a community. We combine a rich tradition of excellence with the forward-thinking culture of a family-owned business. We’re proud to support military personnel and veterans and are committed to your professional growth, innovation, and success. Ready to accelerate your career? Join the Capital Automotive Group family today and become part of a team that’s driving innovation and delivering excellence every mile of the way!

At Capital Auto Group, we are committed to creating a diverse and inclusive workplace. We embrace equal opportunity in all aspects of employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. We value the unique perspectives and contributions of every employee and strive to foster a culture where everyone feels respected and empowered.