What are the responsibilities and job description for the Account Manager - Laboratory Automation position at HighRes Biosolutions?
Description
About Us:
HighRes Biosolutions is a revolutionary laboratory automation leader committed to improving human health through life science robotics. Our technologies enable scientists to develop life saving medicines, treatments, and therapies while maximizing resources and increasing output. At HighRes, we foster innovation, embrace diversity and value the opportunity to hear every team member’s voice, ideas, and input, contributing to our continued success.
Job Summary:
We are seeking a motivated and consultative Account Manager to own and grow a portfolio of strategic life science accounts. This role is centered on true account management — developing deep customer relationships, driving adoption, expanding footprint, and ensuring strong retention. You will serve as the primary point of contact for your accounts, understanding their scientific goals, aligning solutions to their workflows, and executing ongoing account management motions including quarterly business reviews, multi-stakeholder engagement, and expansion planning. Your success will come from cultivating long-term customer value while consistently achieving revenue targets.
Key Responsibilities:
Qualifications & Experience:
About Us:
HighRes Biosolutions is a revolutionary laboratory automation leader committed to improving human health through life science robotics. Our technologies enable scientists to develop life saving medicines, treatments, and therapies while maximizing resources and increasing output. At HighRes, we foster innovation, embrace diversity and value the opportunity to hear every team member’s voice, ideas, and input, contributing to our continued success.
Job Summary:
We are seeking a motivated and consultative Account Manager to own and grow a portfolio of strategic life science accounts. This role is centered on true account management — developing deep customer relationships, driving adoption, expanding footprint, and ensuring strong retention. You will serve as the primary point of contact for your accounts, understanding their scientific goals, aligning solutions to their workflows, and executing ongoing account management motions including quarterly business reviews, multi-stakeholder engagement, and expansion planning. Your success will come from cultivating long-term customer value while consistently achieving revenue targets.
Key Responsibilities:
- Build, manage, and grow a defined portfolio of Key, Tier 2, and regional Tier 3–4 accounts, serving as the primary account owner and trusted advisor.
- Execute the full spectrum of account management motions, including account planning, stakeholder mapping, onboarding, adoption support, QBRs, renewals, and expansion.
- Identify and qualify new opportunities within existing accounts as well as through targeted new business development.
- Maintain multi-level relationships (scientist to C-suite) to strengthen account penetration and influence buying decisions.
- Collaborate with Applications, Customer Success, Service, Product, and Engineering teams to ensure successful project execution and ongoing customer satisfaction.
- Drive growth across systems, CellarioOS, devices and service contracts, by aligning HighRes solutions to evolving customer workflows and priorities.
- Partner with local distribution channels to support quoting, opportunity progression, and device sales.
- Maintain rigorous pipeline hygiene, forecasting accuracy, and account documentation within Salesforce.
- Capture and share market feedback to inform internal roadmap, marketing initiatives, and strategy.
- Willingness to travel up to 50% for customer visits and industry events.
Qualifications & Experience:
- Bachelor’s degree in Life Sciences, Engineering, Business, or related field.
- 3–7 years in account management or territory management, ideally in life sciences, lab automation, instrumentation, or similar technical markets.
- Demonstrated success managing complex accounts, expanding existing business, and driving renewals.
- Strong consultative selling skills with the ability to translate technical solutions into clear business and scientific value.
- Proven ability to manage multiple stakeholders and long sales cycles in a dynamic environment.
- Excellent communication, presentation, and relationship-building skills.
- Salesforce or CRM proficiency required; experience with SaaS or system-based selling is a plus.