Field Applications Scientist, Liquid Handling

About HighRes

HighRes is a Beverly, Massachusetts–based life science laboratory automation company. We partner with biotech, pharmaceutical, and research organizations to design and implement intelligent laboratory workflows — combining hardware, software, and services to make scientific work more efficient and reproducible. Our platform spans liquid handling, robotic systems, and lab orchestration software (Cellario), supporting high-throughput workflows in drug discovery, genomics, and synthetic biology.

About The Role

We are hiring a Field Applications Scientist to support the commercial expansion of our Precise Drop™ II (PDII) non-contact liquid dispensing platform and upcoming Precise Wash plate washer. This is a field applications role, designed for a hands-on scientist who is equally comfortable running a product demonstration, troubleshooting a dispensing application, and following up on a qualified sales lead.

This role sits at the center of the PDII commercial team. You will support the sales team in application qualification, in field demonstrations, set up / liquid class development and training. Additionally, you will work closely with our Product Management, Support, and Automation Engineering teams to build a scalable process around PDII delivery.

Based in the greater Boston area, you will have access to our Beverly, MA headquarters — including our customer showroom — and will travel to customer sites across North America and Europe. As the business scales, the team will grow and coverage will be regionalized accordingly.

What You'll Do

APPLICATION QUALIFICATION & PRE-SALES SUPPORT

• Qualify inbound PDII leads in partnership with the sales team — understanding customer application requirements, liquid classes, dispensing volumes, and workflow context.
• Conduct product demonstrations at our Beverly facility or at customer sites, adapting dispensing protocols to the customer's specific reagents and use case.
• Help create data for application notes
  
  

DEMONSTRATIONS & APPLICATION DEVELOPMENT

• Deliver high-quality PDII demonstrations covering standard dispensing, accessory configurations, and complex application scenarios (e.g. viscous reagents, low-volume dispensing, novel plate formats).
• Develop and refine application-specific dispensing protocols in collaboration with customers during the pre-sales process.
• Hit the ground running with a structured handover from the current PDII product team, building deep application knowledge and contributing to HighRes's formal PDII documentation and process.
  
  

SET UP & CUSTOMER TRAINING

• Set up and lead liquid class development as a part of PDII installations to ensure that the instrument performs according to the target application.
• Deliver on-site customer training at point of installation, ensuring the customer team can operate and maintain the system independently.
  
  

PROCESS & DOCUMENTATION

• Document customer interactions, demo outcomes, installation reports, and application notes in Salesforce.
• Play an active role in building out the PDII applications practice as the product scales commercially.
• Share customer feedback and application insights with Product Management to inform product and accessory roadmap decisions.
  
  

Qualifications

ESSENTIAL

• Bachelor's degree in Biology, Chemistry, Biochemistry, Biomedical Engineering, or a related life science or engineering discipline.
• Hands-on laboratory experience in a biotech, pharma, or research environment.
• Knowledge of drug discovery, cell culture, synthetic biology, and or, other molecular biology workflows.
• Demonstrated experience with liquid handling instrumentation — ideally including non-contact or low-volume dispensing.
• Strong customer-facing communication skills: confident presenting to scientists and technical buyers, able to adapt depth of explanation to the audience.
• Comfortable with a hybrid role that spans applications, technical support, and pre-sales activity.
• Ability to travel across North America and Europe; expected 60–70%. As the business scales, the team will grow and coverage will be regionalised accordingly.
• Based in the greater Boston area with access to our Beverly, MA site.
  
  

Preferred

• Experience with reagent dispensing for drug discovery, genomics, or assay development workflows (e.g. compound management, ELISA, NGS library prep).
• Familiarity with liquid class development or dispensing protocol optimization.
• Experience conducting product demonstrations or customer training sessions.
• Proficiency in Salesforce or similar CRM for logging activity and managing pipeline.
• Proficiency in Microsoft Office Suite.
• Full professional proficiency in English.
• Comfortable engaging with customers beyond the technical conversation — understanding their priorities and helping move sales opportunities forward