What are the responsibilities and job description for the Tier 2 App Support position at HighPoint Digital?
Description
Tier 2 App Support
HighPoint's professionals focus exclusively on helping government agencies and companies implement their most critically strategic initiatives. The role of the role of Tier 2 App Support is to provide technical support by resolving computer hardware and software issues.
JOB RESPONSIBILITIES:
- Provide technical assistance to computer users.
- Resolves Tier 2 application and LMS issues for QSEP.
- Supports releases, patches, and CMSapproved enhancements.
- Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
- May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
- Possesses and applies a comprehensive knowledge across key tasks and high impact assignments.
- Plans and leads major technology assignments.
- Evaluates performance results and recommends major changes affecting short-term project growth and success.
- Functions as a technical expert across multiple project assignments.
- May supervise others..
KNOWLEDGE AND SKILLS REQUIREMENTS:
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to effectively manage multiple project timelines.
- Strong written communication skills.
EDUCATION AND YEARS OF EXPERIENCE REQUIREMENTS:
- Bachelor's degree required.
- 8 years of experience.
ABOUT HIGHPOINT:
HighPoint is a growth-oriented firm that provides a unique, differentiated employee culture relative to our Federal market peers. We leverage this growth-oriented and employee-focused culture to attract and retain a higher grade of talent than our peers to be an employer of choice.
HighPoint helps government agencies elevate the citizen experience (CX) by improving the touchpoints through which citizens interact with government. We were founded in 2006 by Ben Lanius with the spirit of transforming how agencies connect with and empower citizens to deliver on mission-critical objectives.
At HighPoint, our focus is on delivering results that matter. We support and modernize our federal customer's mission critical systems and functions. Agility is at our core: it is the mantra that drives us to succeed. We work quickly, analytically and deliver on agency priorities.
HighPoint is a privately held company with a team of over 130 passionate professionals spread across 12 states in the U.S.
HighPoint Digital, Inc. is an equal opportunity employer.
HighPoint Digital, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with HighPoint's legal duty to furnish information.
HighPoint Digital, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, sexual orientation, age, religion, national or ethnic origin, disability or veteran status.