What are the responsibilities and job description for the Tier 1 Help Desk position at HighPoint Digital?
Description
Tier 1 Help Desk
HighPoint's professionals focus exclusively on helping government agencies and companies implement their most critically strategic initiatives. The role of the role of Tier 1 Help Desk is to provide technical support by resolving computer hardware and software issues.
JOB RESPONSIBILITIES:
- Provide technical assistance to computer users.
- Provides Tier 1 support for CMS ISTP/QSEP users via CMS ServiceNow.
- Supports surveyors, providers, and CMS staff.
- Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
- May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
KNOWLEDGE AND SKILLS REQUIREMENTS:
- Possesses and applies expertise on multiple complex work assignments.
- Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.
- Operates with appreciable latitude in developing methodology and presenting solutions to problems.
- Contributes to deliverables and performance metrics where applicable.
- Ability to speak and be understood by internal customers and end users.
- Strong written communication skills.
EDUCATION AND YEARS OF EXPERIENCE REQUIREMENTS:
- Bachelor's degree required.
- 2 years of experience.
ABOUT HIGHPOINT:
HighPoint is a growth-oriented firm that provides a unique, differentiated employee culture relative to our Federal market peers. We leverage this growth-oriented and employee-focused culture to attract and retain a higher grade of talent than our peers to be an employer of choice.
HighPoint helps government agencies elevate the citizen experience (CX) by improving the touchpoints through which citizens interact with government. We were founded in 2006 by Ben Lanius with the spirit of transforming how agencies connect with and empower citizens to deliver on mission-critical objectives.
At HighPoint, our focus is on delivering results that matter. We support and modernize our federal customer's mission critical systems and functions. Agility is at our core: it is the mantra that drives us to succeed. We work quickly, analytically and deliver on agency priorities.
HighPoint is a privately held company with a team of over 130 passionate professionals spread across 12 states in the U.S.
HighPoint Digital, Inc. is an equal opportunity employer.
HighPoint Digital, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with HighPoint's legal duty to furnish information.
HighPoint Digital, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, sexual orientation, age, religion, national or ethnic origin, disability or veteran status.