Tier 2 - Remote Support

Description:

• Provides remote system administration support, system maintenance, and operation of Windows/Unix workstations.
• Troubleshoots problems and applies resolutions remotely. Resolves desktop problems and service requests such as software installs remotely using tools such as SMS, Remote Desktop Connection, Active Directory, etc.   
• (Candidate MUST complete training during the first several months on contract, for this position.  Dayshift training is preferred, however, please let us know if the candidate will need to complete training on shift and we will make arrangements.)  
• (A /Net , or higher cert required upon submission.)

Qualifications:

Must meet contract level requirements for appropriate position.  Candidate's experience should include a minimum of 3 years of experience with technical background in diverse operating systems (Windows XP is a must), hardware platforms and software packages.

• Use/Knowledge of a Ticketing system, knowledge of Remedy is a plus
• Computer hardware architecture knowledge
• Must have software installation and troubleshooting experience
• Microsoft Exchange knowledge and troubleshooting
• Use/knowledge Microsoft Office Applications
• Use/knowledge of Active Directory
• Use/knowledge Network and Internet Applications and Protocols
• Must possess good communication and customer service skills.
• Candidate must be a team player and have the ability to work in a fast-paced environment
• Must be able to Multi-task and adapt to a dynamic work environment

CyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore’s policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, age, religion, disability, sex, sexual orientation, gender identity and expression, veteran status or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore’s workforce and volunteers reflect America’s diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective and inspiration we need to achieve our mission.