What are the responsibilities and job description for the IT Support Tech- Tier I position at R.E. Michel Company, LLC?
Job Title: Help Desk 1
Job Code: ISHD02
FLSA: Full Time/Non-Exempt
Ready to take the next step in your career? Apply now and become a part of the R.E. Michel Company family! If you have any questions, contact Meghan Allen in Human Resources at 1-888-240-3636.
Who We Are: R.E. Michel Company has been a pioneer in the HVACR and LP equipment distribution industry since 1935. As a family-owned and operated business, we pride ourselves on our commitment to excellence and customer satisfaction. With over 300 locations nationwide, our team members play a vital role in our continued success.
What You'll Do:
- Respond to technical support requests (phone, email, remote, in person)
- Troubleshoot hardware, software, and network issues
- Manage user accounts and profiles (Active Directory)
- Set up and configure IT devices (Thin Clients, PCs, printers)
- Track and ship IT hardware for new or relocating branches
- Assist with email setup, quotas, and data retention
- Support in-house applications like Epicor Prophet 21
- Document support activity in the ticketing system
- Escalate unresolved issues to higher support levels
- Maintain hardware inventory and self-help documentation
- Apply customer service best practices in support interactions
- Familiarity with Windows OS, Microsoft Office, Active Directory, and remote access tools
- Basic understanding of LAN/WAN networking concepts
- Experience with Active Directory and Epicor Prophet 21, with troubleshooting ability
- Strong organizational, communication, and multitasking skills
- Excellent problem-solving and analytical abilities
- Strong written and verbal communication skills
Ready to Join Our Team? If you're ready to take the next step in your career and join a company that values its employees, apply now! Grow with us at R.E. Michel Company, where opportunities abound, and excellence is rewarded. Hear firsthand from our employees about their experiences and why they love working with us! Watch here
Successful completion of pre-employment screens is required.
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Prescription Plans
- Wellness Discounts through Blue365
- Access to 24-Hour Nurse Advice Hotline
- Employee Assistance Program
- 401(k)
- Life and AD&D Insurance
- Supplemental Life and AD&D Insurance for Employees, Spouses/Domestic Partners and Dependents
- Short- and Long-term disability
- Critical Illness/Accident Insurance/Hospital Indemnity Insurance
- Employee Discount
- Employee Uniform Program
- Access to Working Advantage- Discounts on Entertainment, Shopping and MORE!
- Access to LifeMart- Discounts on Hotels, Apple Products and MORE!
- Career Advancement Opportunities & On-site training courses
- Weekly Pay- Every Friday
R.E. Michel Company, LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.