In-Park Home Sales Coordinator

Overview

At Cook Properties, we believe in work-life balance and rewarding our team members. Join us and become part of the Cook Community. We are seeking an In-Park Home Sales Coordinator to facilitate the sale of resident-owned homes within our communities and support our continued growth. This role is essential in providing potential residents with an exceptional home-buying experience while ensuring a smooth transition between buyers and sellers.

Cook Properties is New York State’s largest owner and operator of manufactured housing communities. Our portfolio includes 100 mobile home parks totaling 7,000 pads. We also own and manage 200,000 square feet of commercial, retail, and office space, along with 2,000 self-storage units.

Job Overview

The In-Park Home Sales Coordinator will be responsible for overseeing the resale of resident-owned homes within our manufactured housing communities. This includes coordinating transactions between sellers and buyers, ensuring all required documentation is completed, and assisting with the transition process. Strong customer service, organizational skills, and attention to detail are essential to drive success in this role.

What You'll Get to Do

As an In-Park Home Sales Coordinator, you will:

• Facilitate the sale of resident-owned homes within the community.
• Act as a liaison between buyers and sellers to ensure smooth transactions.
• Process applications for all in-park home prospects.
• Send notifications of approval or denial to applicants.
• Coordinate with both the prospect and seller throughout the sales process.
• Ensure all required documents are received, including lease agreements, insurance, pet documentation, and the bill of sale.
• Verify that all necessary payments (application fee, security deposit, first month’s rent) are collected prior to move-in.
• Oversee the transition of sellers moving out and buyers moving in.
• Maintain detailed records of sales transactions and customer interactions.
• Ensure compliance with all applicable housing regulations and company policies.
• Provide customer support to both buyers and sellers throughout the process.
• Send welcome packets to new residents, ensuring a positive move-in experience.
• Perform other related duties as assigned to support the organization’s sales initiatives.

The duties and responsibilities listed in this job description represent the major responsibilities of the position. Cook Properties reserves the right to amend or change these duties. Other duties and responsibilities may be assigned as required. This job description and any attachments do not constitute or represent a contract.

Qualifications

What we seek:

• Preferred Associate’s degree or equivalent experience in sales, real estate, business, or a related field.
• Preferred Minimum 2 years of experience in sales, leasing, or real estate, preferably in manufactured housing or property management.
• Strong customer service and communication skills.
• Ability to build and maintain relationships with residents, buyers, and internal teams.
• Proficiency in CRM systems, Microsoft Excel, and Word.
• High level of organization and attention to detail.
• Ability to work independently with minimal supervision.
• A valid driver’s license.

What We Offer

Competitive Salary: Based on experience.

Comprehensive Benefits Package:

• Medical/Dental/Vision Insurance to support your health and well-being.
• 401(k) with company match to help secure your future.
• Paid Time Off for work-life balance.
• Flexible Schedule to meet your personal needs.
• Life Insurance and Employee Assistance Program (EAP).
• A collaborative and supportive work environment with opportunities for growth and advancement.

We value diverse perspectives and are committed to fostering an inclusive workplace. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

All are welcome – join us!