Outpatient Unit Clerk- FT

The clinic clerk performs clerical and receptionist duties. Responsible for the maintenance of patient charts. All duties and standards within this job description will be performed according to the established policies, procedures and guidelines outlined in the department and organization wide policy and procedure manuals.

• Performs general receptions duties; computer work, answering phone promptly and professionally, routes/transfers calls, takes messages, greets and assists visitors in a pleasant and efficient manner. 

• Understands and uses department computers/systems in an appropriate and efficient manner. 

• Enters physician’s orders into the order entry system. 

• Coordinates Provider memberships, dues, and subscriptions as necessary. 

• Prepares/Maintains patient charts and delivers patient charts to clinic areas. 

• Accepts requests for appointments for new patients, follow up patients, and cancellations. 

• Helps notify patients of any time change due to cancellations or delay in schedule. 

• Will assist with patient activities as assigned; transport patients as needed. 

• Maintains confidentiality and respects patient rights and privacy. 

• Reports and factually documents messages and relays information to appropriate staff members or Provider(s) promptly. 

• Helps sort Provider(s) dictation when time allows. 

• Assigns ICD-10, CPT and HCPCS codes to OPD Provider records in an accurate and timely manner. Provides ICD-10 coding information to Provider’s as requested for orders. 

• Review’s encounter forms to check for accuracy. 

• Prepares letters for Providers. 

• Provides data entry for billing into EMR system for billing company. 

• Responds to requests from remote billing company. 

• Reviews and works unbilled list.  

• Collects co-pays for insurance. 

• Verifies charges per documentation in the record. 

• Reviews and revises, as necessary, all returns from Business Office due to edit failures. 

• Creates and runs various reports utilizing EMR systems on a daily, weekly, monthly, annual or an as needed basis. 

• Maintains a clean and safe work environment. 

• Maintains supplies and report malfunctioning equipment. 

• Attends 50% of staff meetings to maintain awareness of updated activities of the department and unit. 

• Has the ability to function under pressure and during high stress situations while maintaining high ethical standards. 

• Be able to work flexible hours and work all areas of the Outpatient Department as needed. 

• Completes annual skills validation, maintains competencies and education per Department/Hospital policy. 

• Demonstrate a good working relationship with all Departments/Providers and their respective offices. 

• Highland District Hospital is committed to serving our community by providing quality healthcare in an atmosphere of safety, compassion, and excellence.  It is the responsibility of all employees to interact with patients, visitors, and/or co-workers with compassion, dignity, and respect.  Employees are to maintain positive behaviors, approaches and attitudes and commitment to interpersonal service.  Each employee is to serve as a role model for the organization’s Behavior Based Standards.  

• Responsible for abiding by and adhering to all HDH Corporate Compliance Program initiative and standards. 

• Responsible for compliance with HDH safety standards, policies, and procedures. 

• The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills of personnel so classified. 

High school diploma or equivalent required. At least one year clerical experience in the medical field is preferred. Must have excellent interpersonal skills and be a team player. 

Should be physically and emotionally able to handle irregular hours and high stress situations, with minimal absences. He/She/They must also have sufficient hearing and vision to carry out clerical duties. 

The position requires the successful completion of a medical examination after an offer of hire has been made.  The position requires the employee to be free of all unlawful substances and alcohol. 

This position normally operates within the confines of the hospital building, which is heated and air-conditioned.  There may be exposure to unpleasant patients or unit elements and must be able to handle emergency and crisis situations.

The clinic clerk generally works assigned 8-hour shifts Monday through Friday but must be willing to work according to hospital needs.