Business Process Reengineering - OCI

Research Analyst Position Description Office of Continuous Improvement (OCI)

Overview:

• The State of Michigan is working to transform our processes and to improve citizen experience.
• As a research analyst, you will join the Department of Technology, Management and Budgets, Office of Continuous Improvement (OCI), working on enhancing how we do business across all of state government.
• You will collaborate closely with business stakeholders, technical staff, and LPI practitioners and be a voice for the citizens of Michigan.
• You will be involved in conducting research, identifying best practices and determining how OCI can better support State agencies.

Job Description:

• As a Research Analyst, you will be responsible for researching best practices that help define and drive changes to improve the State's current continuous improvement efforts.
• The position will serve as an expert on the development of ROI for continuous improvement efforts and for identifying or developing tools to help with improvement efforts.
• You will conduct research, work with cross-functional teams, and perform research studies independently.
• These responsibilities also include delivering oral and written presentations, evaluating qualitative and quantitative data, and helping the OCI team better understand what would make our methods more intuitive and seamless.

Timeframe: 6 months with extension possible, 30-40 hours per week

Responsibilities:

• Conduct best practice research across private and public sector for OCI Leadership
• Organize and evaluate quantitative and qualitative research.
• Work with cross-functional teams to identify and evaluate research topics and approaches
• Craft reports, presentations and other communication materials on the research conducted.
• Generating insights from data and recommend follow up actions.
• Present and promote research findings to program owners and business stakeholders.
• Develop customized approaches, plans, and workshops to help address Business Area problems and issues.
• Lead initiatives, coordinate with senior leadership, and align improvements with broader business strategy and KPIs
• Lead user workshops and facilitating sessions, both in-person and virtual.

Skills/Requirements:

• Four more years of research experience.
• Deep understanding of guiding business to document ROI.
• Deep understanding of practical metrics and how to help business areas seamlessly integrate and monitor metrics
• Experience in crafting research plans, white papers and synthesizing research outcome reports.
• Skills in crafting digestible summaries for executives and developing accompanying info graphics for wider communication.
• Understanding of Lean tools and expertise in PDCA (Plan-Do-Check-Act), used for iterative problem-solving and process refinement.
• Experience in leading workshops to gather information, synthesize information and developing metrics.
• Generating insights from data and effectively sharing research results.
• Communication & Stakeholder Engagement - Conveying findings simply and persuasively in reports, dashboards, and presentations to diverse audiences- from frontline workers to senior executives
• Collaborating effectively with stakeholders and acting as a strategic partner in decisions.

Certifications – (Not required but good to have)

• Certified Analyst Professional
• Certified Financial Analyst
• Financial Risk Manager

Examples of Projects

• Explore and design SOP's using AI for supporting continuous improvement activities
• Explore tools for process mining for better data gathering and decision making.
• ROI of OCI HCD projects
• ROI of OCI LPI program
• ROI of OCI Customer Experience Strategy implementation