What are the responsibilities and job description for the Administrative Assistant, Office of Student Accounts position at High Point University?
The Administrative Assistant will assist with maintaining student accounts, supporting the invoicing and collection of tuition statements, and providing excellent customer service by consistently responding to phone calls and emails from students and parents regarding account management.
QUALIFICATIONS:
Education , Experience and Training:
Minimum 2 years related experience including customer service and high-level administrative or office management experience required .
Experience in higher education setting preferred.
Knowledge, Skills, Ability:
Knowledge of office administration procedures
Attention to detail and high level of accuracy
Strong organizational skills
Ability to multitask effectively
Ability to work confidently and competently under tight deadlines and f lexibility to adjust to changing priorities
Ability to work in a fast-paced environment
Expertise in MS Word and Excel; working knowledge of computerized data processing and web-based technology
Competent to learn and utilize multip le information systems
Strong interpersonal skills , cultural awareness, and ability to work effectively with internal and external customers
Ability to appropriately handle confidential information
ESSENTIAL FUNCTIONS:
Handles receptionist duties; greets the public and refers them to appropriate staff members when needed , answers phone, routes phone calls and takes messages when appropriate
Monitors the Student Account email box; responds to all emails and voicemails in a timely manner and without intervention
Develops office procedures , gains approval from Director of Student Accounts and then implements those office procedures
Processes 1098T email requests & walk-ins, while also directing them on how to review/print the form online
Organizes and coordinates office operations
D istributes mail when delivered , if necessary
Scans and links all documents in ImageNow , with assistance of student worker ( s )
A ssist with office mailings as needed
Maintain s office equipment and supplies
Updates and maintains filing systems; ensures protection and security of files and records
Maintains positive work atmosphere by acting and communicating effectively with students, parents, faculty, co-workers and managers
Provide positive, courteous and complete verbal and written responses to inquiries from customers, students, parents, internal departmental offices, and team members using our departmental software
Document communications and account contacts using departmental software and scanning processes
Represent Student Accounts at freshman o rientations ; to include preparing documents for disbursement, assisting in the waiving of insurance and helping to answer general student account questions
Assist in other office functions as needed
ACCOUNTABILITY:
Report directly to the Director of Student Accounts
If you have any additional questions please contact Megan Inch, Associate Vice President for Student Accounts and Financial Planning at minch@highpoint.edu