Training Coordinator

Program & Location: Human Resources Department / New Bedford

Pay Rate: $29 - $35/hr (Education & experience dependent)

Status: Full Time

Shift: Monday-Friday 8:00am - 4:30pm - Flexible hours/ schedule based on the needs of the program

Travel required & includes mileage reimbursement

About Us

High Point & Affiliated Organizations is a health and human service agency whose mission is to treat and prevent substance use disorders and mental illness. High Point has programs located throughout Southeastern Massachusetts offering a full continuum of care for substance use and mental health treatment, including inpatient, outpatient, residential, and community-based services. Programs and services also assist survivors of abuse, violence, and families experiencing homelessness. High Point believes that everyone has inherent goodness, worth, and dignity. Our goal is to help individuals and families achieve personal change and improve their quality of life.

The Training Coordinator is responsible for planning, organizing, delivering, and tracking all staff training activities within the organization. This role supports workforce competency, licensing and regulatory compliance, and the integration of evidence-based and trauma-informed practices across behavioral health programs. The Training Coordinator collaborates closely with HR, Quality Improvement, Compliance, and Clinical Leadership to ensure that all staff receive timely, high-quality training that enhances service delivery and organizational performance.

Duties And Responsibilities

Training Program Development & Coordination

• Develop and manage the annual training calendar, including new hire orientation, mandatory trainings, and ongoing professional development.
• Coordinate logistics for in-person and virtual trainings (scheduling, communication, materials, registration, room setup).
• Maintain structured onboarding training pathways for clinical, administrative, and support staff.
• Assist in creating and updating curricula, presentations, and training materials based on adult learning principles.
  
  

Compliance & Recordkeeping

• Track staff training completion in the Learning Management System (LMS) and maintain accurate, auditable records.
• Ensure compliance with state licensing requirements, Medicaid rules, accreditation standards (DPH, DMH, Joint Commission), and internal policies.
• Prepare training reports for leadership, auditors, and regulatory bodies as needed.
  
  

Collaboration & Communication

• Work with program leaders to assess training needs and identify competency gaps.
• Coordinate with internal subject-matter experts and external trainers to deliver relevant, evidence-based content.
• Communicate training requirements, reminders, and updates to staff and supervisors.
  
  

Training Delivery

• Facilitate or co-facilitate trainings such as orientation, crisis prevention, documentation standards, and other organizational modules.
• Support the integration of trauma-informed, culturally responsive, and recovery-oriented care principles into all training initiatives.
  
  

Quality & Evaluation

• Collect and analyze training evaluations to assess effectiveness.
• Recommend improvements to training processes, formats, and materials.
• Stay current with trends and best practices in behavioral health education and workforce development.
  
  

Qualifications

Required

• Bachelor’s degree in Behavioral Health, Education, Social Services, Human Resources, or related field (or equivalent combination of experience and education).
• Experience coordinating training, onboarding, or workforce development programs.
• Strong organizational skills with attention to detail.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office, virtual training tools (e.g., Zoom, Teams), and databases/LMS platforms.
  
  

Preferred

• Experience working in a behavioral health or social services setting.
• Familiarity with trauma-informed care, HIPAA, and evidence-based practices.
• Experience delivering trainings or facilitating groups.
• Knowledge of accreditation standards (CARF, Joint Commission).
  
  

Key Competencies

• Project management
• Adult learning principles
• Cultural competence and DEI awareness
• Data tracking and reporting
• Customer service and collaboration
• Problem solving and flexibility
  
  

Working Conditions

• Office environment with occasional travel between sites.
• Ability to lift training materials or equipment (typically up to 25 lbs).
• May require early morning, evening, or virtual sessions depending on organizational needs.
  

Benefits Include

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Long & short term disability
• Discounted auto/home and renters insurance
• 403b - Retirement
• FSA & DCA
• PFML
• Employee Assistance Program
• Bonuses & Referral
• Eligibility for free classes to become a Licensed Counselor or Recovery Coach
• Education days to use towards CEU's
• Free meals at select programs and when available
• Furthering education & career development opportunities
• Unmatched Leave Time (FT employees can earn up to 3 weeks in first year)