Receptionist

Position Summary

·       As a receptionist at our cannabis dispensary, you play a pivotal role in providing exceptional customer service and maintaining efficient operations. You will be the first point of contact for customers and patients, responsible for welcoming them with a warm and friendly attitude. Your duties will include answering phone calls, checking in customers and patients using the METRC State Tracking System and Dutchie POS system, and ensuring accurate data entry. A positive attitude, effective communication skills, and a passion for delivering outstanding customer service are essential for success in this role.

Duties and Responsibilities

·       Customer Service:

·       Greet and assist customers and patients with enthusiasm and professionalism.

·       Provide information about products, services, and promotions with a knowledgeable and helpful approach.

·       Maintain a friendly and inviting atmosphere in the reception area.

·       Phone Management:

·       Answer incoming phone calls promptly and courteously.

·       Direct calls to the appropriate department or individual.

·       Take messages accurately and ensure timely delivery.

·       Check-In Process:

·       Use the METRC State Tracking System to check in customers and patients, ensuring compliance with state regulations.

·       Process transactions accurately and efficiently using the Treez POS system.

·       Verify customer identification and registration as required.

·       Data Entry:

·       Accurately enter customer and patient information into the system.

·       File patient information physically and digitally.

·       Update and maintain customer records and databases as needed.

·       Perform other data entry tasks as assigned.

·       Upbeat Personality and Exceptional Customer Service:

·       Display a positive and upbeat personality.

·       Smile and engage with customers and patients to create a welcoming environment.

·       Handle customer inquiries and concerns with professionalism and empathy.

·       Administrative Support:

·       Assist with administrative tasks such as filing, scanning, and organizing documents.

·       Support other staff members as needed with clerical and administrative duties.

·       Assist with opening and closing procedures, inventory management, and compliance with state regulations.

·       Ensure that regulatory logs are completed on a regular basis

·       Help resolve customer inquiries and address their concerns, offering the knowledge and expertise they seek to meet their needs effectively.

·       Cleanliness of the Reception Office and Lobby area.

·       Support agents/budtenders in maintaining steady and fast paced line management.

·       Ensure compliance with all state regulations, safety protocols, and company policies.

Other Duties

·       Mandatory Meetings

·       Daily Huddle

·       Monthly store meeting

This job description is a summary of typical functions of this position and is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of this position may differ from those outlined in the job description, and other duties, as assigned, might be part of the job to meet business or organizational needs.