What are the responsibilities and job description for the Kind Goods Senior Supervisor position at High Fidelity Brands?
Senior Supervisor – High Fidelity
High Fidelity is led by a passionate and creative team of Missouri-based entrepreneurs working alongside nationally recognized cannabis cultivation, manufacturing, and retail experts. High Fidelity operates licensed cultivation, manufacturing, and dispensary facilities across Missouri, producing high-quality medical cannabis products distributed throughout the St. Louis region.
The Senior Supervisor plays a key leadership role in supporting daily dispensary operations, team performance, and customer experience. This position works closely with the Store Manager to ensure compliance, operational efficiency, and exceptional service standards while helping lead and develop the dispensary team.
Responsibilities:
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Support the Store Manager in daily operations, staff supervision, and shift leadership
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Assist with training, coaching, and performance oversight of Cannabis Specialists
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Ensure compliance with all state, local, and company cannabis regulations
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Oversee customer and patient experience, resolving issues professionally and efficiently
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Apply discounts, approve transactions, and assist with cash handling as needed
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Support inventory management, including receiving, stocking, and accuracy checks
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Maintain a clean, safe, and organized store environment
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Enforce security procedures and respond appropriately to incidents or emergencies
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Step into management coverage when the Store Manager is unavailable
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Perform additional duties as assigned
Requirements & Qualifications:
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Must be 21 years of age or older
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Minimum of 2 years of customer service experience
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Minimum of 1 year of leadership or supervisory experience preferred
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Experience in retail, cannabis, or regulated environments strongly preferred
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Working knowledge of POS systems and inventory processes
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Strong communication, organization, and problem-solving skills
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Ability to work in a fast-paced, compliance-driven environment
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Able to work a flexible schedule, including evenings and weekends
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Must be detail-oriented, reliable, and a team player
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Must be able to pass a criminal background check administered by the Missouri Department of Health and Senior Services