General Manager - Restaurant

General Manager Hide & Seek | Salt Lake City, Utah

About Hide & Seek

Hide & Seek is an immersive dining and cocktail experience located in the heart of downtown Salt Lake City. Built around exceptional hospitality, world-class culinary execution, and elevated cocktail craftsmanship, Hide & Seek blends fine dining with the intrigue and atmosphere of a modern speakeasy.

Our goal is simple: create one of the most memorable dining experiences in the country.

Every detail matters—from the guest's first interaction through their final course. We believe hospitality is an art form, service is a craft, and excellence is achieved through relentless attention to detail.

Hide & Seek operates alongside HXS Food Group, a growing hospitality company focused on building category-defining restaurant concepts. As we continue to expand, we're seeking hospitality leaders who share our passion for creating extraordinary guest experiences and building exceptional teams.

About Our Team

We are building a team of professionals who take pride in their work and strive to be the best at what they do.

Our culture is built around accountability, continuous improvement, teamwork, and hospitality. We operate with high standards and high expectations because we believe our guests deserve nothing less.

Whether your long-term goal is restaurant leadership, entrepreneurship, hospitality management, or multi-unit operations, Hide & Seek provides an environment where exceptional people can grow and develop their careers.

If you're looking for a leadership role where performance, initiative, and results are recognized and rewarded, we'd love to meet you.

Position Overview

Hide & Seek is seeking an experienced General Manager to oversee all front-of-house operations while serving as the primary operational partner between ownership, culinary leadership, and the guest experience.

This role is responsible for leading the service team, managing staffing and scheduling, overseeing daily operations, monitoring financial performance, tracking labor costs, maintaining service standards, resolving guest concerns, and ensuring the restaurant consistently delivers an exceptional experience.

The General Manager will coordinate front-of-house operations while also overseeing key administrative and operational functions that support the back-of-house. This includes labor tracking, reporting, staffing coordination, operational systems, performance management, and ensuring alignment between service and culinary teams.

Successful candidates are natural leaders who thrive in fast-paced environments, understand both hospitality and business operations, and are passionate about developing teams while delivering world-class guest experiences. This position works directly alongside ownership and executive leadership and serves as a pathway toward broader operational leadership within our growing restaurant group.

Key Responsibilities Hospitality & Guest Experience

• Lead and maintain exceptional hospitality standards throughout the restaurant.
• Ensure every guest receives an elevated and memorable dining experience.
• Personally interact with guests throughout service and build relationships with regular clientele.
• Resolve guest concerns professionally and proactively.
• Monitor guest feedback, online reviews, and customer satisfaction metrics.
• Identify opportunities to improve service, flow, and overall guest experience.
• Act as the face of the restaurant during service periods.
• Manage VIP guests, private dining experiences, special events, and hospitality initiatives.

Leadership & Team Development

• Recruit, interview, hire, train, and develop front-of-house team members.
• Coach servers, bartenders, hosts, backwaiters, and support staff.
• Conduct performance reviews and ongoing coaching conversations.
• Create a culture of accountability, professionalism, and hospitality.
• Lead pre-shift meetings and service briefings.
• Establish clear performance expectations and uphold company standards.
• Identify future leaders and develop internal promotion pathways.
• Foster strong communication and collaboration between front-of-house and back-of-house teams.

Scheduling & Staffing

• Build and maintain labor-efficient schedules.
• Ensure proper staffing levels based on reservations, sales forecasts, and business volume.
• Manage employee availability, time-off requests, and shift coverage.
• Monitor labor percentages and staffing productivity.
• Maintain adequate staffing levels while achieving labor cost goals.
• Coordinate hiring efforts to support operational growth.
• Ensure staffing plans align with projected business demand and seasonal fluctuations.

Financial Management & Cost Controls

• Review weekly and monthly profit and loss statements.
• Monitor labor costs, payroll expenses, and operational efficiencies.
• Track weekly labor percentages and identify opportunities for improvement.
• Develop corrective action plans when labor or operational targets are missed.
• Assist ownership in budgeting and financial planning.
• Review sales performance and operational KPIs.
• Support inventory controls, purchasing oversight, and cost management initiatives.
• Ensure accurate cash handling, deposits, and financial procedures.
• Maintain accountability for labor performance and operational profitability.

Operational Execution

• Ensure opening, service, and closing procedures are executed consistently.
• Maintain restaurant cleanliness, organization, and operational readiness.
• Coordinate effectively with Executive Chef and culinary leadership.
• Support implementation of systems, SOPs, and operational improvements.
• Ensure compliance with all company policies and procedures.
• Maintain service consistency during high-volume periods.
• Assist ownership in executing strategic initiatives and special projects.
• Continuously identify opportunities to improve efficiency, profitability, and guest experience.

Administrative Responsibilities

• Maintain employee records and training documentation.
• Oversee onboarding and orientation of new team members.
• Assist with payroll review and labor reporting.
• Complete weekly management reports and operational summaries.
• Monitor reservation systems and guest communication platforms.
• Coordinate maintenance requests and vendor relationships.
• Support back-of-house administrative functions including staffing coordination, scheduling communication, and operational reporting.
• Maintain performance tracking systems and operational scorecards.
• Assist ownership with special projects, reporting, and strategic planning initiatives.

Compliance & Safety

• Ensure compliance with all health department regulations.
• Maintain alcohol service compliance and liquor law requirements.
• Enforce workplace safety standards.
• Ensure all employees maintain required certifications.
• Protect company assets and maintain operational integrity.

Qualifications Required

• Minimum 3 years of restaurant management experience.
• Minimum 2 years of leadership experience managing teams.
• Strong understanding of labor management and scheduling.
• Experience reviewing financial reports and operational metrics.
• Excellent communication and leadership skills.
• Ability to remain calm and effective under pressure.
• Strong organizational and problem-solving abilities.
• Availability to work evenings, weekends, and holidays.
• Strong hospitality mindset and commitment to guest satisfaction.

Preferred

• Fine dining or upscale hospitality experience.
• Experience managing restaurants with craft cocktail programs.
• Experience with Toast POS systems.
• Experience with reservation platforms and guest management systems.
• Multi-unit management experience.
• Wine and beverage knowledge.
• Experience managing budgets, labor targets, and operational reporting.

Ideal Candidate Traits

The ideal Hide & Seek General Manager is:

• Hospitality-obsessed
• Highly organized
• Financially minded
• Detail-oriented
• Professional
• Coachable
• Accountable
• Calm under pressure
• Guest-focused
• Team-oriented
• Solutions-driven
• Leadership-oriented

Most importantly, they understand that exceptional restaurants are built through leadership, systems, accountability, and an unwavering commitment to hospitality.

Growth Opportunities

Hide & Seek is part of a growing hospitality group with multiple restaurant concepts and significant expansion plans throughout Utah and beyond.

Team members who consistently demonstrate leadership, operational excellence, and strong business acumen may have opportunities to advance into positions such as:

• Multi-Unit General Manager
• Area Manager
• Director of Operations
• Corporate Operations Leadership
• New Restaurant Opening Teams

Unlike many independent restaurants, Hide & Seek operates within a larger hospitality group that includes Hide & Seek, Bonnie & Clydes, and The Pines.

As our company grows, we anticipate future leadership opportunities overseeing multiple locations, concepts, and management teams across the organization.

The seasonal nature of our brands also creates unique opportunities for leaders to expand their responsibilities. Hide & Seek locations tend to experience stronger demand throughout the fall, winter, and spring months, while The Pines experiences significant seasonal growth during the summer. This diversification allows leadership team members to gain experience across multiple business models and hospitality environments while maintaining consistent opportunities for development year-round.

For the right candidate, this role is designed to be more than a single-location General Manager position. It is intended to serve as a pathway toward broader operational leadership within our restaurant group as we continue to expand.

Compensation & Benefits

Compensation is based on experience, leadership background, and operational expertise.

Benefits may include:

• Competitive salary
• Performance-based bonus opportunities
• Team performance incentives
• Paid training and leadership development
• Employee dining discounts
• Flexible scheduling
• Health, dental, and vision benefit access for eligible full-time employees
• Career advancement opportunities
• Participation in future growth initiatives

Equal Opportunity Employer

Hide & Seek is committed to creating an inclusive workplace where all team members are treated with dignity, respect, and equal opportunity.

Note: This job description is intended to describe the general nature and responsibilities of the position and is not intended to be an exhaustive list of all duties. Responsibilities may change based on operational needs and business growth.

Work Location: In Person
Salt Lake City, Utah

Pay: $55,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training

Work Location: In person

Salary : $55,000 - $80,000