What are the responsibilities and job description for the Night Shift Dispatch Coordinator position at Hide and Seek Recovery?
Job Title: Night Shift Dispatcher Coordinator
Department: Operations – Dispatch & Logistics
Reports To: Dispatch Center Manager / Director of Operations
Location: HNS Recovery Dispatch Center – Texas
About HNS Recovery
HNS Recovery is a nationally recognized leader in the repossession and asset recovery industry, known for professionalism, performance, and innovation. Operating across multiple major Texas markets and expanding nationwide, we set the gold standard in compliance, safety, and efficiency.
Our Dispatch Center functions as the control hub of our operations, and our Night Shift Dispatch Coordinators are the backbone of overnight productivity — maintaining command and control of field teams, LPR fleets, and secure storage yards during off-peak hours.
Position Overview
The Night Shift Dispatcher Coordinator oversees all nighttime field operations, ensuring every recovery, transport, and assignment is executed safely, accurately, and efficiently. This role demands a steady mindset, strong communication skills, and the ability to make confident decisions under pressure.
You will monitor live operations across multiple markets, coordinate with agents and law enforcement, update client portals, and provide real-time visibility to management through dispatch logs and reports.
Key Responsibilities
- Oversee all after-hours dispatching for HNS Recovery across assigned territories.
- Coordinate field agents, LPR units, and transport drivers using Clearplan, RDN, and Verizon Connect.
- Monitor LPR scans, video feeds, and yard cameras to ensure operational awareness and agent safety.
- Assign recoveries based on zone coverage, agent availability, and job priority.
- Maintain constant radio and text communication with field agents throughout recoveries.
- Log and document every recovery, tow, and incident accurately in company systems.
- Handle emergency calls, client inquiries, and law enforcement verifications professionally.
- Ensure all repossessions and impounds follow TDLR and client compliance standards.
- Generate nightly reports summarizing completed recoveries, incidents, and active assignments.
- Escalate urgent or high-value recoveries to management in real time.
Qualifications
- Minimum 2 years of dispatch, logistics, or repossession experience preferred.
- Strong working knowledge of Clearplan, RDN, and Verizon Connect.
- Excellent communication and problem-solving skills.
- High level of integrity, accountability, and discretion.
- Ability to work independently and stay alert during overnight hours (10 PM – 6 AM or similar schedule).
- Proficiency with Google Workspace and computer-based tracking systems.
- Calm under pressure, with strong judgment for field safety and escalation.
Preferred Skills
- Experience in repossession, law enforcement, security operations, or fleet logistics.
- Familiarity with LPR (License Plate Recognition) systems such as DRN or MVTrac.
- Bilingual (English/Spanish) is a plus.
- Prior experience in a 24/7 command center or night operations environment.
What We Offer
- Competitive Night Shift Pay Differential.
- Paid Healthcare, 401(k), and benefits package.
- Training and advancement through In House Training.
- Access to a state-of-the-art Dispatch Command Center with full-wall LED displays and integrated surveillance systems.
- A strong, team-driven culture focused on Integrity, Precision, and Performance.
Join the Elite Night Crew
At HNS Recovery, the night shift isn’t just another schedule — it’s where the real action happens. Our Night Dispatch Coordinators are the eyes and ears of the company when the world sleeps, ensuring our reputation for excellence never rests.
If you thrive in high-stakes environments, take pride in control-room precision, and can lead under pressure, HNS Recovery wants you on the night watch.