What are the responsibilities and job description for the General Manager, Performance General Manager, Performance position at Hickory?
General Manager — Pack-Timco
Stratford, Connecticut (On-site)
partners with the industry's leading home service operators and transforms them with Hickory OS, our proprietary AI operating system. That combination has grown revenue more than 11x since 2017, making Hickory one of the largest regional home service operators in the country.
Hickory is not private equity. We don't buy to flip, and we don't manage for the exit. We're owner-operators building a company designed to last for generations. Delight Customers. Pack-Timco has been Connecticut's design-build HVAC contractor since 1967 — heating, cooling, heat pumps, indoor air quality, and engineered comfort systems for some of the most thoughtfully built homes in the Northeast. Radiant and high-velocity systems, geothermal, wine cellar cooling, snowmelt: the work is technical, the standards are high, and clients notice the difference.
As General Manager you own Pack-Timco: P&L, crews, dispatch, install and service, customer experience, and the builder and architect relationships that drive a large share of the work. On-site in Stratford, in the business, with the team.
You'll install the Hickory operating rhythm — Vision Blueprint, Living Playbook, Performance, Leadership, Drive — that's driven ~70% organic gross-profit growth across our portfolio, and put Hickory OS to work on the parts of this business still running on institutional memory. Be sharp enough to earn credibility fast with a tenured crew, and open enough to change your mind when the market tells you something your playbook didn't.
You're inheriting a nearly 60-year brand with a loyal client base and a category of work most operators can't execute. Do that well and, as the platform grows, so does what we look to you for — we push decisions down, not up, and we promote from within.
No "10 years of X," no required degrees, no keyword bingo. Emotional intelligence, and communication that's clear on the page and in the room.
You push back when it matters, and you calm rooms rather than heat them up.
~ You've run a trades or field-service business, not just a piece of one.
Full day-to-day ownership — P&L, crews, dispatch, customer experience — and you know what good looks like on a truck and on a spreadsheet.
Pack-Timco's clients and trade partners expect precision, discretion, and follow-through. You've held a crew to craft, not just speed, without losing them.
Master the best transformation practice in the trades.
New businesses onto the platform in under 30 days, then lifted by a proven system.
Integrating acquisitions in days, coaching calls as they happen, turning company data into each day's priorities.
Field tenure runs twice the industry average, with near-zero regretted attrition.
Culture you feel walking in.
Own real calls from day one,
backed by management training and AI education at every level.
150,000 – $165,000 base, plus a 25% discretionary bonus.
Health & Wellness
Medical, dental, and vision with a choice of plans. zero-deductible and HSA-eligible options available, including medical concierge services.
~ Holidays & Sick Days:
11 paid holidays including a floating day, plus 5 sick days annually that roll over (up to 10 usable in any year).
~Paid Family Leave:
Up to 12 weeks to bond with a new child or care for a family member.
~ Management training, AI education, and company-paid classes and seminars.
Structured, fast, and honest in both directions.
# Deep dive with management
— your story, our plans, whether the ambitions match. Interview day
— an intensive on-site session: real cases from the business, hard and soft skill tests, time with people you'd work with.
# All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Stratford, Connecticut (On-site)
- Full-time
- Director level
partners with the industry's leading home service operators and transforms them with Hickory OS, our proprietary AI operating system. That combination has grown revenue more than 11x since 2017, making Hickory one of the largest regional home service operators in the country.
Hickory is not private equity. We don't buy to flip, and we don't manage for the exit. We're owner-operators building a company designed to last for generations. Delight Customers. Pack-Timco has been Connecticut's design-build HVAC contractor since 1967 — heating, cooling, heat pumps, indoor air quality, and engineered comfort systems for some of the most thoughtfully built homes in the Northeast. Radiant and high-velocity systems, geothermal, wine cellar cooling, snowmelt: the work is technical, the standards are high, and clients notice the difference.
As General Manager you own Pack-Timco: P&L, crews, dispatch, install and service, customer experience, and the builder and architect relationships that drive a large share of the work. On-site in Stratford, in the business, with the team.
You'll install the Hickory operating rhythm — Vision Blueprint, Living Playbook, Performance, Leadership, Drive — that's driven ~70% organic gross-profit growth across our portfolio, and put Hickory OS to work on the parts of this business still running on institutional memory. Be sharp enough to earn credibility fast with a tenured crew, and open enough to change your mind when the market tells you something your playbook didn't.
You're inheriting a nearly 60-year brand with a loyal client base and a category of work most operators can't execute. Do that well and, as the platform grows, so does what we look to you for — we push decisions down, not up, and we promote from within.
No "10 years of X," no required degrees, no keyword bingo. Emotional intelligence, and communication that's clear on the page and in the room.
You push back when it matters, and you calm rooms rather than heat them up.
~ You've run a trades or field-service business, not just a piece of one.
Full day-to-day ownership — P&L, crews, dispatch, customer experience — and you know what good looks like on a truck and on a spreadsheet.
Pack-Timco's clients and trade partners expect precision, discretion, and follow-through. You've held a crew to craft, not just speed, without losing them.
Master the best transformation practice in the trades.
New businesses onto the platform in under 30 days, then lifted by a proven system.
Integrating acquisitions in days, coaching calls as they happen, turning company data into each day's priorities.
Field tenure runs twice the industry average, with near-zero regretted attrition.
Culture you feel walking in.
Own real calls from day one,
backed by management training and AI education at every level.
150,000 – $165,000 base, plus a 25% discretionary bonus.
Health & Wellness
Medical, dental, and vision with a choice of plans. zero-deductible and HSA-eligible options available, including medical concierge services.
~ Holidays & Sick Days:
11 paid holidays including a floating day, plus 5 sick days annually that roll over (up to 10 usable in any year).
~Paid Family Leave:
Up to 12 weeks to bond with a new child or care for a family member.
~ Management training, AI education, and company-paid classes and seminars.
Structured, fast, and honest in both directions.
# Deep dive with management
— your story, our plans, whether the ambitions match. Interview day
— an intensive on-site session: real cases from the business, hard and soft skill tests, time with people you'd work with.
# All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Salary : $150,000 - $165,000