Internal: Program Lead (Billing Staff)

ABOUT US:  

Hiawatha Valley Mental Health Center (HVMHC) is a trusted leader in providing exceptional, person-centered behavioral health services to our communities. Founded in 1965 by a dedicated group of community members and government officials from Houston, Wabasha, and Winona counties, we have since expanded our services across Winona, Houston, Wabasha, Goodhue, and Fillmore counties.  

At HVMHC, we recognize the importance of work-life balance and offer flexible scheduling to support our employees' needs. We are committed to professional growth and prioritize internal promotions whenever possible. For team members pursuing licensure, we provide free clinical supervision to help you achieve your goals. Additionally, we utilize Eleos, an augmented intelligence software, to assist with case note documentation—allowing our staff to focus more on client care.  

We are dedicated to fostering a diverse, inclusive, and supportive workplace where team members and clients feel valued and respected. We welcome professionals from all backgrounds and experiences who share our commitment to providing high-quality behavioral health services. 

TITLE: Program Lead (Billing Staff)  

PROGRAM: Finance 

JOB SUMMARY: The position entails time spent providing work direction, technical guidance and ensuring quality control.  Responsible for accurate, efficient and timely insurance billing.   

JOB RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:    

• Timely and efficiently batch up and review behavioral health claims and submit them to appropriate pay centers. 
• Research and investigate all denied claims. 
• Research and investigate all open claims. 
• Timely and efficiently, post all payment to appropriate clients/claims. 
• EHR maintenance from the Billing perspective. 
• Assist the Finance Director in the formulation, evaluation and installation of policies, procedures of billing and financial metrics and KPI’s. 
• Evaluate staffing and finance needs. 
• Provides consultation to staff, other departments in the agency, and to Payers as directed by the Finance Director. 
• Attend and participate in scheduled community events, staff meetings, and staff committees as assigned; as well as workshops, conferences and in-service presentations as directed by the Finance Director 
• Provide assistance to clients as needed. 
• Complete documentation as required. 
• Take lead role in job orientation and training of new staff, as needed. 
• Be a liaison with front desk staff, care coordination and intake/reception. 

PHYSICAL REQUIREMENTS FOR POSITION:  Must be able to move in a manner conducive to the execution of daily activities. While performing the duties of this job, the employee must communicate with others and exchange information. The employee regularly operates equipment (listed below) on a daily basis. Occasional bending and lifting of office materials may be required. 

NON-ESSENTIAL FUNCTIONS:   Perform other duties as assigned by the Program Director and/or Program Manager. 

EQUIPMENT USED:   Computer, telephone, office equipment. 

JOB QUALIFICATIONS AND REQUIREMENTS: 

• Ability to problem solve and critically think to make appropriate decisions efficiently. 
• Possess a high level of human relation skills. 
• Effective organization and time management capabilities 
• Enhanced written and verbal communication skills. 
• Must have the ability to use a computer. 
• Must be able to maintain confidentiality. 
• Must possess a vehicle valid driver’s license and a willingness to travel as needed to client or organization locations throughout SE MN. 

WORK ENVIRONMENT: Hiawatha Valley Mental Health Center is committed to providing a safe and inclusive work environment free from harassment, violence and discrimination. Our inclusive work environment represents many different backgrounds, cultures and viewpoints. The core values we live by include: integrity, respect, people focused, community focused, continuous improvement, compassion, partnership and collaboration, empowerment and financial stewardship. All Hiawatha Valley Mental Health Center owned facilities are smoke/drug free environments, with some exposure to excessive noise, dust and temperature. The employee is occasionally exposed to a variety of conditions at client sites. 

SUPERVISED BY:   Finance Director 

SUPERVISES:   None 

POSITION DESIGNATION:  Non-Exempt, Full Time  

EMPLOYEE BENEFITS:  

We are proud to offer a comprehensive benefits package designed to support your well-being, professional development, and financial security:  

Paid Time Off & Leave  

Paid Leave Time: Begins accruing at 4.46 hours per paycheck, with 16 hours available upon hire (prorated for PT employees).  

Holidays: 8 paid holidays, plus 2 floating holidays (prorated for PT employees).  

Additional Paid Leave:  

Up to 10 days of jury duty leave  

Up to 5 days of bereavement leave  

1 personal day per year  

Professional Development Support  

Up to $2,000 tuition reimbursement  

Up to $1,500 for continuing education  

Health & Wellness Benefits   

Medical, Dental, Vision, Short Term Disability, Long Term Disability, Life Insurance offered for employees working between 30-40 hours per week.   

20% YMCA membership discount OR $50 fitness reimbursement per year  

Retirement Savings  

Retirement plan with employer match of 50% match up to 6%, for employees working between 20-40 hours per week.  

EEO STATMENT:  

Hiawatha Valley Mental Health Center is an Equal Opportunity Employer. We welcome all qualified applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.  

APPLICATION PROCESS:  
A background check is required as part of the hiring process. Depending on the role, applicants may also need to complete a Mental Health Practitioner Verification Form or Professional Conduct Inquiry Form. 

Salary : $23 - $31