What are the responsibilities and job description for the Service Team Lead position at Hiab USA?
## **Our benefits include**
To supervise the coordination of Technicians for the delivery of service. Serve as a primary contact for customer calls for maintenance and repair. Be responsible for service orders throughout the service delivery process from creation/scheduling to closure.
## **Key responsibilities**
As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.
## **Ready to apply?**
If you are excited about this opportunity, please submit your Resume/CV today for consideration!
HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.
- Comprehensive benefit package including: health, vision, dental, company-paid and voluntary life insurance upon first day of employment
- 401k program with 6% company match
- Personal time off and company-paid holidays
- Opportunities for career growth and competitive salary commensurate with experience
- Tuition reimbursement for job-related continued education
- Referral Program
- You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business
To supervise the coordination of Technicians for the delivery of service. Serve as a primary contact for customer calls for maintenance and repair. Be responsible for service orders throughout the service delivery process from creation/scheduling to closure.
## **Key responsibilities**
- Provide first point of contact to customers/visitors/callers
- Troubleshoot customer issues to determine service level required for proper resolution
- Handle and schedule planned maintenance and contractual appointments with customers ensuring Technicians are effectively utilized and resource leveling within assigned area
- Monitor open orders ensuring timely completion and closure of service appointments by technicians
- Create estimates for customers - review estimates greater than $5,000 with District Service Manager
- Quality control check for completed work orders prior to invoicing
- Manage DOT hours of service for Technicians under purview
- Ability to obtain and maintain a 1-year DOT Medical Card is required for this position
- Valid Drivers License is required
- No more than one moving violation in the last year, or two violations within a two year time frame. All violations will be reviewed.
- High School diploma or equivalent required
- 3 years of dispatching experience preferred
- 5 years of customer service experience preferred
- Working knowledge of DOT hours of service
- Must have a working knowledge of the geographical area in which you are covering
- Up to 10% travel required
As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.
## **Ready to apply?**
If you are excited about this opportunity, please submit your Resume/CV today for consideration!
HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.