What are the responsibilities and job description for the Field Service Technician (Jaffrey, NH) position at Hiab USA?
## **Our benefits include**
To perform service, (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment, at external or Hiab locations in line with Managers instructions. Responsible for contributing to productive customer relationships as well as following Best Practice in all administrative and technical activities.
The Hiab facility is located in Middleton, MA, however all field service work will be conducted in the Jaffrey, NH and surrounding areas.
## **Key responsibilities**
As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.
## **Ready to apply?**
If you are excited about this opportunity, please submit your Resume/CV today for consideration!
HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.
- $3,000 SIGN-ON Bonus
- Comprehensive benefit package including: health, vision, dental, company-paid and voluntary life insurance upon first day of employment
- 401k program with 6% company match
- Personal time off and company-paid holidays
- Opportunities for career growth and competitive salary commensurate with experience
- Tuition reimbursement for job-related continued education
- Referral Program
- You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business
To perform service, (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment, at external or Hiab locations in line with Managers instructions. Responsible for contributing to productive customer relationships as well as following Best Practice in all administrative and technical activities.
The Hiab facility is located in Middleton, MA, however all field service work will be conducted in the Jaffrey, NH and surrounding areas.
## **Key responsibilities**
- Inspect, perform service, troubleshoot (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on the following equipment: Forklifts, Knuckle Boom Cranes, Loaders, Liftgates, Hooklifts, Skiploaders and Hoists in line with Managers instructions
- Follow applicable safety rules, agreed working practices and environmental requirements
- Staying up to date with technical developments as shown in internal service bulletins and completing technical courses when instructed by District Service Manager
- Respond to customers queries and concerns to maximize customer satisfaction and follow Hiab Customer Satisfaction Guidelines
- Keep adequate records, maintain documentation and submit daily reports in the format specified by the District Service Manager
- Recognize sales opportunities and communicate to District Service Manager
- Coach/tutor junior colleagues and trainees as necessary
- Conduct self at all times in a way that promotes a positive image of the Hiab brand and follow rules of the Quality System
- Ability to obtain and maintain a 1-year DOT Medical Card is required for this position
- Valid Drivers License is required
- No more than one moving violation in the last year, or two violations within a two year time frame. All violations will be reviewed
- High School diploma or equivalent is required
- 5 years of mechanical, hydraulic and electrical operations
- Appropriate diagnostic and troubleshooting skills
- Own tools required
- Know, understand and comply with Hiab USA, Inc. Operating and Technical Procedures and Workplace Instructions
- This position requires 100% travel
As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.
## **Ready to apply?**
If you are excited about this opportunity, please submit your Resume/CV today for consideration!
HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.