Health Unit Coordinator I/II, Emergency Services

Job Description

Join Hilo Benioff Medical Center and be part of a team that proudly cares for our friends, family, and neighbors across East Hawaiʻi.

Job Description

Join a dedicated team where your work directly supports life-saving care in our Emergency Department. As a Health Unit Coordinator, you will play a vital role in ensuring seamless patient flow, accurate documentation, and effective communication among care teams—helping deliver timely, high-quality care to our community.

Key Responsibilities:

• Coordinate patient admissions, transfers, discharges, and chart management to support efficient Emergency Department operations
• Maintain accurate and timely electronic medical records (EMR), including data entry, documentation, and chart audits
• Facilitate communication between physicians, nurses, patients, families, and ancillary departments
• Prepare and manage patient documentation, including forms, medical records, and transfer/discharge paperwork
• Support staffing coordination, scheduling updates, and timekeeping functions as assigned
• Provide front-line customer service by assisting patients and visitors, managing calls, and responding to inquiries

Qualifications:

• Education: High school diploma or equivalent
• Experience:
  • General: Two (2) years of clerical or administrative experience involving office procedures, communication, and recordkeeping
  • For the Health Unit Coordinator II, in addition to the above, one (1) year of experience in a healthcare setting working with medical records, physician/nursing orders, and/or EMR systems
• Substitution: An Associates or Bachelors degree from an accredited college or university may be substituted for all of the required General Experience.
• Knowledge & Skills:
  • Familiarity with medical terminology and electronic medical record systems
  • Strong organizational, communication, and customer service skills
  • Ability to prioritize tasks, work independently, and perform effectively in a fast-paced environment
  • Proficiency with standard office software (e.g., Microsoft Word, Excel)
    

Company Description

As the Big Island’s leading providers of inpatient and outpatient care, the East Hawaii Region of Hawai`i Health Systems Corporation (HHSC), consisting of Hilo Benioff Medical Center, Honoka'a Hospital, Ka′u Hospital, Yukio Okutsu State Veterans Home, East Hawaii Medical Group and East Hawaii Health Pharmacy, delivers a full range of services and programs. Our three hospitals include 290 beds and more than 1,900 employees. Our medical staff is comprised of 250 physicians, physician assistants and Advanced Practice Registered Nurses, representing 33 specialties. East Hawaii Health is our network of clinics offering primary and specialty care. Hilo Benioff Medical Center functions as a Level III Trauma Center, which includes the second busiest emergency room in the state, providing 24-hour care and serving more than 50,000 patients annually. Honoka'a Hospital and Ka′u Hospital are designated as Critical Access Hospitals. To learn more about the East Hawaii Region, please watch our Video Yearbook or visit www.hbmc.org, www.honokaahospital.org or www.kauhospital.org.

Benefits

• 13 paid holidays each year (104 hours); 14 (112 hours) during election years*
• 21 paid vacation days (168 hours) per year*
• 21 paid sick days (168 hours) per year*
• Medical, dental, vision, and prescription plans
• Employee Assistance Program
• Participation in the State of Hawaii’s retirement system
• Potential eligibility for various student loan repayment & scholarship programs
• Rates listed for paid holidays, vacation and sick days are for 1.0 Full Time Equivalent (FTE) positions assigned to 8 hour shifts. Accruals for these benefits are otherwise prorated based on FTE.

Pre-Employment Health Requirements

Offers of employment will be contingent on successfully passing a pre-employment examination, which includes a drug screen and other regulatory medical requirements such as, but not limited to, a tuberculosis (TB) screen. The cost for drug screening and blood draw for QuantiFERON and Titers, shall be borne by the Hawaii Health Systems Corporation.

Pre-Employment Assessments for External Candidates

As part of the recruiting process for this position, external applicants (job applicants NOT employed by HHSC’s East Hawaii Region) are required to complete pre-employment assessments shortly after application submission. If you are not an employee of the East Hawaii Region of HHSC, you will receive an email containing assessment instructions. We ask that you complete the assessments within two days of receipt of the request.

Equal Opportunity Employer

The East Hawaii Region of Hawaii Health Systems Corporation is a drug free workplace and an Equal Opportunity Employer.

Shift Details

Must be available to work shifts, weekends and holidays as necessary based on hospital operations. Services are provided 24/7.