What are the responsibilities and job description for the Training and Development Manager position at HHC HQ?
Houston TX Hot Chicken (HHC) is looking for a Training & Development Manager to build and lead the training programs that keep our restaurant system operating at its best. This is a high-impact role for an experienced training or operations professional who's passionate about developing people, driving consistency, and supporting a growing multi-unit and franchise brand.
Reporting to the Vice President of Training and HR, you'll design scalable learning programs for restaurant teams, managers, and franchise partners, while playing a lead role in new restaurant openings, leadership development, and ongoing operational training.
What You'll Do- Design, implement, and continuously improve training programs for team members, managers, and franchise partners
- Partner with HR to build standardized onboarding programs for new hires and leadership roles
- Create scalable training materials, including manuals, job aids, videos, playbooks, and eLearning content
- Lead training for all new restaurant openings (NROs), including recruiting and deploying Traveling Trainers
- Conduct operational training visits and workshops alongside the Operations team
- Manage the Learning Management System (LMS) and all certification programs
- Track training completion and compliance, and measure program effectiveness
- Support the rollout of new menu items, LTOs, and operational or technology changes
- Reinforce company policies, safety standards, and ServSafe practices system-wide
- Partner cross-functionally with Operations, HR, Marketing, and Franchise teams to align training with brand initiatives
- Bachelor's degree in Business, Hospitality, Training, or a related field (or equivalent experience)
- 5 years of restaurant operations or training experience
- Experience in multi-unit or franchise environments preferred
- Strong facilitation, presentation, and hands-on training skills
- Experience with LMS or training platforms preferred; instructional design experience a plus
- Valid ServSafe certification and Food Manager's Permit (or willingness to obtain)
- Excellent communication, organizational, and multitasking skills
- A collaborative, growth-oriented mindset and natural leadership presence
- Ability to travel to restaurant locations, including overnight and extended trips
- Flexibility to work varied hours, including evenings, weekends, and holidays as needed
At HHC, we're passionate about bringing bold flavor and exceptional guest experiences to every location. As we grow, we're looking for a training leader who can equip our teams with the tools and confidence to deliver that experience consistently, every time.