What are the responsibilities and job description for the Loan Officer position at HFLA of Northeast Ohio?
The Loan Officer plays a critical role in advancing HFLA’s mission. You’ll work directly with community members to create a dignified lending experience and help them access fair financial resources.
This is a people-centered role for someone who is both detail-oriented and deeply empathetic—someone who can balance process with compassion and sees lending as a tool for empowerment. Many of our borrowers would not otherwise have access to safe, affordable capital.
In this role, you are not just processing applications; you are helping individuals take meaningful steps toward stability, opportunity, and dignity.
Salary Range: $40,000-$45,000
What You’ll Do:
Applicant Experience & Stewardship (Primary Focus)
- Guide applicants through the lending process with clarity, respect, and responsiveness.
- Assess loan applications to ensure requests meet HFLA’s lending guidelines.
- Evaluate loan applications based on quantitative and qualitative factors.
- Advocate on behalf of applicants to the Loan Review Committee (HFLA Board Members) and make lending recommendations based on individual assessments.
Loan Process Management
- Help manage the flow of applications through decision.
- Collaborate closely with the lending team to ensure timely application processing.
- Maintain accurate records and track application progress in internal systems
Team Collaboration & Additional Support
- Contribute to a collaborative, mission-driven team environment.
- Assist with broader program needs and occasional special projects.
- Adapt to shifting priorities and workload as needed.
What We’re Looking For:
Core Strengths
- Strong customer service skills and a genuine desire to help people.
- High attention to detail and strong organizational ability.
- Clear communicator who can explain complex processes simply.
- Thoughtful decision-maker who can assess situations quickly and fairly.
- Patient, empathetic, and solution oriented.
Experience & Mindset
- Familiarity with social services and community resources is a plus.
- Experience managing workflows or databases is helpful.
- Ability to handle sensitive financial situations with discretion and respect.
- Willingness to occasionally work evenings or weekends.
Salary : $40,000 - $45,000